Note: The job is a remote job and is open to candidates in USA. Ascii Group, LLC is seeking a Genesys Cloud CX Engineer to support cloud-based contact center solutions. The role focuses on designing call flows and routing, integrating APIs, and providing troubleshooting and production support, with conversational AI and chatbot experience preferred.
Responsibilities
- Genesys Cloud CX
- Contact Center / CCaaS Platforms
- Call Flows, Architect & Routing
- API Integrations
- Troubleshooting & Production Support
- Cloud-based Contact Center Solutions
- Conversational AI / Chatbots (Preferred)
- Strong Communication Skills
Skills
- Relevant Experience (in Yrs.) : 5+
- • Genesys Cloud CX
- • Contact Center / CCaaS Platforms
- • Call Flows, Architect & Routing
- • API Integrations
- • Troubleshooting & Production Support
- • Cloud-based Contact Center Solutions
- • Strong Communication Skills
- • Conversational AI / Chatbots (Preferred)
Company Overview