Note: The job is a remote job and is open to candidates in USA. USAA is an insurance and financial services organization focused on empowering its members to achieve financial security through competitive products, exceptional service, and trusted advice. The General Lines Account Manager II advises business owners and commercial clients on risk management strategies, insurance program design, coverage analysis, and tailored commercial insurance solutions. The role manages client and carrier relationships, evaluates coverage needs, negotiates with underwriters, and provides account servicing and risk mitigation support.
Responsibilities
- Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions across 5 or more carriers, including USAA, to offer options and fulfill members unique needs and exposures
- Build and maintain relationships between members, nonmembers and insurance carriers, exercising effective technical knowledge and communication skills
- Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation
- Classifies members’ and/or non-members’ business and provides accurate risk management and risk mitigation solutions
- Facilitates periodic account reviews by leveraging the carrier renewal cycle and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate risk
- Partners and negotiates with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination) leveraging intermediate knowledge of Carrier guidelines and processes
- Provides select account service including policy changes, certificates, endorsements, renewals, non-renewals, and remarkets, cancellations, reinstatements, and record updates within agency systems
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- High School Diploma or General Equivalency Diploma
- 1 year of experience managing, retaining, servicing, and expanding commercial insurance relationships in an agency or broker setting
- Demonstrated product and underwriting knowledge to serve members across a national distribution footprint
- Experience using Agency Management Systems (AMS), Customer Relationship Management (CRM) systems, and multiple carrier platforms
- Knowledge of estimating/calculating Insurance to Value (ITV) across a wide range of commercial property types and structures
- Demonstrated communication, critical thinking, and problem-solving skills
- Experience documenting customer interactions in CRM systems and effectively managing opportunities through the customer lifecycle
- Experience in supporting retention efforts by identifying coverage gaps, recommending solutions, and uncovering cross-sell opportunities
- Experience working in a goal-oriented environment with individual performance expectations
- Valid General Lines Insurance License for home state and/or ability to obtain home state and multistate licenses within 90 days
- Develop proficiency in coverage interpretation and policy servicing while delivering exceptional customer experience
- Support retention efforts by identifying coverage gaps, recommending solutions, and uncovering cross-sell opportunities
- Effectively document customer interactions and account activity within agency and CRM systems
- Identify opportunities to deepen customer relationships through additional insurance solutions and risk management recommendations
- USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
- Commercial Insurance experience
- Strong curiosity and active listening skills
- Ability to build trust quickly with customers
- Resilience and adaptability in a changing environment
- Ability to manage multiple priorities while maintaining accuracy
- Growth mindset and openness to coaching and feedback
- Strong problem-solving and critical thinking skills
Benefits
- Remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assists employees with their professional goals
Company Overview