Note: The job is a remote job and is open to candidates in USA. Celito Tech is seeking a Program Manager to own client relationships and oversee project and program delivery for client accounts. The role serves as the primary client contact and coordinates with technical teams, service owners, and leadership to manage delivery, risk, scope, and spend.
Responsibilities
- Serve as the primary point of contact for clients and project leads from kickoff onward
- Run regular meetings at the cadence set by each client’s service level and needs, including agendas, presentations, and follow-through
- Communicate value continuously: what was delivered, why it mattered, and what comes next
- Present the annual roadmap to the client, confirm it fits their goals, and keep it current through the year
- Support renewal and expansion conversations with Celito’s service owners, and help align the client on next year’s roadmap
- Identify growth opportunities and bring them to Celito’s service owners
- Listen for what clients are not saying directly, and raise underlying concerns early, before they become escalations
- Judge the severity of each issue: resolve and address concerns that need clear communication or a reset. Escalate critical issues proactively to the right leader
- Plan and run project kickoff and closeout meetings with the responsible service owners and technical teams
- Facilitate the completion of projects: maintain visibility into projects and client work, identifying issues before they delay delivery
- Bridge technical teams and non-technical stakeholders, translating technical detail into business terms and client requests into clear direction for delivery teams
- Coordinate across Celito’s service areas so the client receives one coherent message
- Maintain project plans, status reports, and risk and issue logs so clients and delivery teams share one view of progress
- Facilitate efficiency and participation in each meeting, bringing in technical leaders and specialists when their expertise is needed
- Keep the project management system and client documentation current
- Own first escalations: resolve them, or route them to the right leader and close the loop with the client
- Flag scope creep, timeline risk, and roadmap slippage to the responsible service owner early
- Manage change requests so changes to scope, timeline, or budget are agreed with the client before work proceeds
- Track statement of work (SOW) hours and spend weekly, and warn the client before an overage becomes a surprise
- Communicate successes, issues, and risks to Celito leadership
Skills
- Bachelor's degree or an equivalent level of education and experience
- 3+ years of program or project management experience
- Experience managing several client projects at once and keeping clients informed from kickoff through closeout
- Strong communication skills, including leading meetings with non-technical client stakeholders
- Ability to keep cross-functional work on track through influence and facilitation rather than formal authority
- Technical fluency sufficient to be credible with technical teams and to know when to bring in an expert
- Proficiency with project management systems, collaboration and productivity tools, and AI tools for notes and drafting
- Knowledge of working in a managed services delivery model based on business outcomes
- Experience in biotech, pharma, or another regulated industry, including GxP or computer system validation (CSV) environments
- Hands-on administration of work-management tools
Company Overview
Company H1B Sponsorship