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About talentedge – A Global Leader in Customer Experience Innovation
talentedge is a forward‑thinking, people‑first organization that has earned multiple accolades such as “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth.” With a presence in more than 70 countries, talentedge partners with some of the world’s most recognizable brands to deliver exceptional customer experiences powered by cutting‑edge technology and genuine human empathy. Our mission is simple: empower every employee to become a game‑changer who helps clients thrive while building lifelong friendships and professional growth pathways.
Why This Role Is a Game‑Changer for Your Career
As a Customer Service & Technical Support Representative based in Orange City, FL, you will be at the heart of talentedge’s commitment to excellence. This on‑site position offers a vibrant, collaborative environment where you’ll interact directly with customers, solve real‑world problems, and contribute to the continuous improvement of our service delivery. Whether you are a seasoned support professional or someone eager to launch a rewarding career in customer service, talentedge provides the training, technology, and mentorship you need to succeed.
Key Responsibilities – What You’ll Do Every Day
- Inbound & Outbound Customer Support: Answer calls, chats, and emails with a friendly, solution‑focused attitude, ensuring each interaction reflects talentedge’s high standards.
- Technical Issue Resolution: Diagnose and troubleshoot hardware, software, and connectivity problems, guiding customers step‑by‑step to a successful resolution.
- Billing & Account Assistance: Review billing statements, address discrepancies, and explain charges clearly while maintaining compliance with privacy regulations.
- Multi‑System Navigation: Efficiently operate multiple internal platforms, CRM tools, and knowledge bases throughout each shift.
- Documentation & Reporting: Accurately log all interactions, outcomes, and escalations to support continuous improvement initiatives.
- Team Collaboration: Share insights with peers, participate in daily huddles, and contribute ideas that enhance the overall customer journey.
- Continuous Learning: Complete mandatory training modules and pursue optional certifications to stay ahead of emerging technologies.
Essential Qualifications – What We’re Looking For
- Minimum age of 18 years with a high school diploma or GED.
- Residency within a 40‑mile radius of the Orange City, FL office and ability to work full on‑site shifts.
- Strong verbal and written communication skills in English; additional language abilities are a plus.
- Demonstrated ability to navigate multiple computer systems simultaneously and pass technical assessments.
- Customer‑centric mindset with genuine compassion, integrity, and a commitment to delivering value in every interaction.
- Eligibility to work legally in the United States.
Preferred Qualifications – How You Can Stand Out
- Prior experience in a call‑center, technical support, or help‑desk environment.
- Familiarity with common operating systems (Windows, macOS, iOS, Android) and basic networking concepts.
- Experience using CRM platforms such as Salesforce, Zendesk, or ServiceNow.
- Certification in IT fundamentals (e.g., CompTIA A+, Google IT Support) or customer service excellence.
- Military veteran status – talentedge actively encourages veterans to apply.
Core Skills & Competencies – Success Factors
- Problem‑Solving: Ability to quickly identify root causes and implement effective solutions.
- Active Listening: Fully understand customer concerns before responding.
- Empathy & Patience: Maintain calm and professionalism, even with challenging callers.
- Time Management: Prioritize tasks to meet service level agreements (SLAs) and maintain productivity.
- Team Orientation: Collaborate with peers, share knowledge, and support a positive workplace culture.
- Adaptability: Thrive in a fast‑changing environment and embrace new tools and processes.
Career Growth & Learning Opportunities
talentedge believes in promoting from within. Approximately 80 % of our managers and leaders have advanced from entry‑level positions. As part of our commitment to your professional development, you will have access to:
- Free, on‑the‑job training tailored to technical support and customer service excellence.
- Leadership development programs, mentorship circles, and tuition assistance for relevant certifications.
- Internal mobility pathways that allow you to transition into roles such as Team Lead, Quality Analyst, or Account Manager.
- Regular performance reviews with clear, actionable feedback and personalized career roadmaps.
Work Environment & Culture at talentedge
Our Orange City campus is designed to foster collaboration, comfort, and creativity. Highlights include:
- Modern locker rooms, a fully stocked staff kitchen, and a cafeteria with lounge areas.
- Recreational amenities such as a pool table, television lounge, and occasional themed events.
- Employee Resource Groups (ERGs) focused on Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health & Wellness.
- Celebrations of talentedge Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise, reinforcing our commitment to community and sustainability.
- A culture that is “fanatical about our staff,” meaning we invest heavily in tools, infrastructure, and benefits that enable you to thrive.
Compensation, Perks & Benefits
- Competitive Wage: $18 per hour, with regular performance‑based raises.
- Paid Training: Comprehensive onboarding and continuous skill‑building sessions.
- Referral Bonuses: Lucrative incentives for recommending qualified friends and family.
- Health & Wellness Packages: Medical, dental, and vision insurance, plus an Employee Assistance Program (EAP) for mental‑health support.
- Retirement Savings: 401(k) plan with company matching contributions.
- Paid Time Off: Generous vacation, sick leave, and holidays to maintain work‑life balance.
- Flexible Scheduling: While this role is on‑site, shift options are available to accommodate personal needs.
- Additional Perks: Employee discounts, wellness challenges, and access to on‑site fitness resources.
How to Apply – Take the Next Step
If you are ready to join a dynamic, inclusive team that values your growth as much as its own, talentedge wants to hear from you. Submit your application today and discover why over 440,000 game‑changers worldwide consider talentedge their “employer of choice.”
Location Details
Office: Orange City, FL (within a 40‑mile radius).
Work Type: Full‑time, on‑site.
Physical Requirements: Regular operation of a computer, keyboard, telephone, headset, and other office equipment; primarily sedentary work.
Equal Opportunity Commitment
talentedge is an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities.
Ready to Reimagine the Best Version of You?
Take the leap, apply now, and become part of a global community that empowers you to deliver outstanding customer experiences while building a rewarding, long‑term career.
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