Note: The job is a remote job and is open to candidates in USA. Passport is seeking a Freight Operations Specialist to join its Daily Operations team and support first-mile and freight operations across its carrier and vendor network. The role manages daily freight execution, shipment exceptions, routing decisions, carrier performance reporting, peak planning, and continuous improvement initiatives.
Responsibilities
- Monitor daily freight and first-mile operations to identify carrier, terminal, and handoff issues in real time
- Investigate, triage, and resolve shipment delays, pickup failures, and other operational exceptions using internal systems, carrier tools, and shipment data
- Maintain accurate shipment tracking, dashboards, and operational reporting across multiple lanes and concurrent shipments
- Own issues from identification through resolution, ensuring appropriate follow-up and escalation when necessary
- Communicate proactively with cross-functional teams regarding shipment status, operational risks, and mitigation plans
- Assist with shipment routing decisions, carrier selection, and lane optimization while balancing service, cost, capacity, and carrier performance
- Support peak season and holiday planning by forecasting operational needs, identifying capacity risks, and developing contingency plans
- Develop and maintain carrier performance reporting, operational scorecards, KPI tracking, SLA reporting, and trend analysis
- Analyze freight data to identify recurring issues, recommend operational improvements, and support data-driven decision making
- Contribute to SOP development, documentation, training materials, and continuous improvement initiatives as freight processes evolve
- Support network expansion, carrier onboarding, acquisitions, and other operational integration projects as needed
Skills
- This role requires West Coast–based working hours and location
- 3–5+ years of experience in freight operations, transportation, logistics, supply chain, or a related operations role
- Experience working directly with LTL, parcel, truckload carriers, terminals, or 3PL partners
- Experience with transportation management systems (TMS), shipment visibility platforms, or carrier portals
- Strong analytical, investigative, and problem-solving skills
- Ability to manage multiple competing priorities in a fast-paced, high-volume operational environment
- High attention to detail with a strong sense of ownership and accountability
- Ability to think critically and make sound decisions with incomplete information
- Experience working with operational metrics, KPIs, reporting, and data analysis
- Intermediate to advanced proficiency in Microsoft Excel and/or Google Sheets
- Comfortable working in an environment where priorities shift quickly and not every situation has a documented playbook
Benefits
- Remote work arrangement
- Opportunity to influence how freight operations evolve
- Meaningful impact on the success of the transportation network
Company Overview
Company H1B Sponsorship