Note: The job is a remote job and is open to candidates in USA. Golden Gate University is seeking a Financial Services Coordinator to support its Student Financial Services department. The role provides front-line customer service and general administrative support while assisting students with financial aid, student accounts, VA educational benefits, forms, records, and compliance questions.
Responsibilities
- Advise students about financial aid, student accounts and VA benefit program questions, policies and procedures. Interaction with students is primarily via phone, email, and individual appointments
- Help students submit forms as needed, confirm receipt, set expectations and timelines
- Answer general questions about available scholarships and assist with the processing and posting of awards
- Create, update and maintain various forms, reference materials and documents
- Maintain student records within the student information system
- In collaboration with other team members, create and coordinate FAQs for students
- Assist with special projects under the guidance of the department directors
- Perform other duties as assigned by the Associate Director or Director
- Support staff as needed
Skills
- Exceptional organizational, communication, and interpersonal skills to guide non-traditional students and manage confidential data securely
- Dedicated to delivering high-quality, responsive customer service to the university community
- Direct, hands-on experience using Colleague, NSLDS is preferred
- Follow strict privacy rules, such as FERPA when handling student data
- Familiarity with Microsoft office suite
- Bachelor's degree, minimum of 2–3 years of experience in higher education, preferably within a Registrar's Office, Financial Aid, or Veterans Affairs department or a combination of education and related experience
- Direct, hands-on experience using Colleague, NSLDS is preferred
- Familiarity with financial aid, student accounts and VA educational assistance programs is helpful but not required
Benefits
- Remote work arrangement
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