Note: The job is a remote job and is open to candidates in USA. Healthcare Workforce Logistics, LLC (HWL) provides workforce solutions, technology, and managed services for healthcare staffing operations. The Financial Operations Specialist manages full-cycle billing, collections, invoicing, timecard approvals, account reconciliation, and discrepancy resolution while maintaining accurate records and supporting clients, suppliers, and internal teams.
Responsibilities
- Assumes responsibility for the accurate and timely completion of assigned billing functions, to include but not limited to the following:
- Performs all Managed Service Provider billing and reverse billing for HWL
- Research and resolve unapplied MSP cash balances
- Handles MSP vendor inquiries and resolves issues
- Weekly follow up with
- To obtain timecard approvals if missing
- Assists in researching and resolving suppliers that are missing timesheets in VMS system
- Weekly follow up with timecard approvers MSP AR billing and payment issues
- Support Collections Specialist in researching client billing questions
- Contact new customers to ensure they are receiving invoices
- Completes billing, usage, discrepancy and other reports as needed
- Assumes responsibility for effectively researching, tracking, and resolving billing problems and discrepancies
- Assumes responsibility for establishing and maintaining effective communication and coordination with area associates and with management
- Maintains regular contact with other HWL departments to obtain information and/or to correct transactions
- Assists departmental associates as needed
- Keeps Controller and HWL management informed of area activities and of any significant problems. Reports the status of all account reconciliations to the Controller
- Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences, events, seminars, etc
- Assumes responsibility for the effective and professional performance of collections functions
- Contacts customers and suppliers (as needed) via phone and email regarding outstanding AR balances
- Gathers documents required by client and suppliers to assist in getting payments
- Helps negotiate possible payment plans with past due clients
- Prepares packages to be sent to attorney after unsuccessful collections attempts
- Communicates with account management and sales teams regarding outstanding AR balances
- Performs collections efforts in accordance with Company policies and procedures and ensures that are legally compliant
- Complete other collections, AR and billing tasks as assigned
- Assumes responsibility for the effective and efficient administration and performance of collections functions
- Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts
- Documents all collection actions taken, including telephone conversations, alternative financial arrangements and correspondence
- Research accounts that appear on late and potentially late records to ensure that Company errors are detected promptly. Provides clients and suppliers the opportunity to fully explain their account status
- Helps with complex and sensitive collections activities
- Develops and generates analytical reports for Management
- Creates various reports identifying clients requiring follow-up by sales, account management and supplier management teams
- Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Conducts job duties in accordance with the Corporate Values and Culture
- Others First (Put others before self)
- Wisdom (Do the wise thing)
- Growth (Keep getting better)
Skills
- High school graduate or equivalent
- Knowledge of related computer applications
- One to two years of previous billing, accounting or payroll experience preferred
- Well organized and detail oriented
- Good attention to detail and accuracy
- Cooperative and willing to assist others
- Able to use Excel, calculator, and other computer programs
- This is a full-time hybrid position. Standard business hours are Monday through Friday 8:30 a.m. to 5:30 p.m. Additional time outside of these hours may be needed to complete the essential functions of the job
- FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
- TALKING: Must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Conducts continuous conversations over the phone averaging 4 to 6 hours daily
- AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information via telephone and in person
- REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and fingers. Conducts continuous functions on the computer averaging 4 to 6 hours daily
- AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents
- PHYSICAL STRENGTH: Sedentary work; sitting most of the time
- TRAVEL: Successful associates in this position must be able and willing to travel nationwide up to 10% of the time
- REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
- Mathematics Ability: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; ability to use decimals and compute ratios and percentages
- Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs
- Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary
- Competent in the use of MS Word and Excel
- Be familiar with and can learn applications such as financial applications and other company applications and systems required by job content
- Additional coursework preferred
- One to two years of previous billing, accounting or payroll experience preferred
Benefits
- This is a full-time hybrid position.
Company Overview