Note: The job is a remote job and is open to candidates in USA. LexisNexis is a leading provider of web-based research tools for legal and compliance professionals. The Field Solutions Consultant is responsible for maintaining client relationships, ensuring satisfaction, and promoting product adoption among a designated group of accounts.
Responsibilities
- Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
- Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
- Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
- Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
- Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
- Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
- Technical tracking of all activity via CRM tools
- Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions
- Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals
Skills
- Bachelor's Degree required
- Experience performing simple and complex research assignments
- Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
- Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
- Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others
- Familiarity with communications tools including Outlook, Zoom, Teams and others
- Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes
- Ability to travel up to 15% of the time as client needs dictate
- MLS, JD or other advanced degree preferred
- Industry knowledge of Securities disclosure and regulation highly favored
Benefits
- We promote a healthy work/life balance across the organization.
- We will help you meet your immediate responsibilities and your long-term goals.
- Country specific benefits. Click here to access benefits specific to your location.
- We are committed to providing a fair and accessible hiring process.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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