Note: The job is a remote job and is open to candidates in USA. UNITED MACHINING provides complete solutions for precision component, tool manufacturing, and mold-making industries, including milling, EDM, laser, automation, and digitalized solutions. The Field Service Engineer III - Milling installs and services machines, performs complex maintenance, resolves machining and application problems, supports critical customer issues, and trains customers and team members.
Responsibilities
- Perform the installation and service of machines and associated products and equipment
- Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation
- Identify problems and seek corrective action during early product life cycle
- Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge
- Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation
- Support special actions as “Customer Alert” or “Hot Customer” by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties
- Provide technical assistance to Field Service Engineers on critical and complex problems
- Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Accurately complete all reports in a timely manner as per the service department procedures
- Adhere to the Service Department Code of Conduct Guidelines
- Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates
- Complete additional tasks as requested by the Technology Manager or Head of Customer Care
Skills
- Associate's Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years' experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience
- Experience with the use of test equipment and EDM and/or Milling machines
- Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word
- Knowledge of Power BI is required
- Ability to use social media platforms, create an editorial calendar if needed, monitor activity and engagement
- Knowledge of Great Plains or similar software programs is helpful
Benefits
- Remote work arrangement
Company Overview