Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is dedicated to helping customers find cures for cancer and ensuring food safety. The Field Service Engineer I will conduct installations, maintenance, and repairs of sophisticated microscopy equipment, while also providing training and support to customers.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Skills
- Minimum education requirement is bachelor's degree or 2+ years equivalent education and experience in electronic systems
- Minimum experience is 1+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
- An ability to diagnosis and repair ultra-high vacuum and high voltage systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs
Benefits
- Hybrid work arrangement
- Referral Bonus of 1000 USD
- Work Schedule: Standard (Mon-Fri)
Company Overview
Company H1B Sponsorship