Note: The job is a remote job and is open to candidates in USA. Firstsource Healthcare is seeking Customer Service Representatives for immediate full-time remote positions. The role involves providing support to paramedics and healthcare professionals, ensuring effective communication between patients, providers, and internal departments.
Responsibilities
- Answer inbound calls from patients, providers, and internal staff
- Provide non-clinical support to paramedics and emergency response teams
- Document interactions accurately in electronic systems
- Route calls to appropriate departments or escalate urgent issues
- Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies
- Support scheduling and coordination of patient services when needed
Skills
- High School Diploma or GED
- Minimum 1 year of experience in a call center customer service role
- Typing speed of at least 25-30 WPM
- Strong verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Comfortable using multiple software systems simultaneously
- Internet speeds: 20mbps down / 20mbps up
- Must have a private, quiet and dedicated workstation
- Ability to work flexible hours, including evenings and weekends
- Ability to attend paid Training up to 12 weeks Mon-Fri 8am-6pm EST
- Ability to work any shifts between 7am-7pm PST, Monday - Friday w/rotating Saturdays
- Attendance is mandatory 1st 90 days from start date
- A background check is required for all applicants; in addition, finger printing will be required for all Florida residents
Benefits
- Work from Home positions available
- Company will provide equipment
- Paid Training up to 12 weeks Mon-Fri 8am-6pm EST
- Additional earning potential for perfect attendance each pay period
- Additional bonus opportunities
Company Overview