Note: The job is a remote job and is open to candidates in USA. American College of Education is a mission-driven institution providing accessible, evidence-based online educational programs and professional development. The Field Operations Manager leads training, territory growth, business development, and performance management for a team of Partnership Engagement Administrators, while supporting partnership accounts and student generation across the field division.
Responsibilities
- Conducts ongoing group and one-on-one training as needed to ensure team develops the critical skills to perform their jobs, including an ever deeper understanding of advising
- Acts as a subject matter expert and provide training as needed
- Analyzes and acts upon the Field team’s overall performance in field activities, effectiveness, efficiency, and professional development of the staff
- Attends national, regional, or state conferences as needed to represent the college
- Analyzes territory trends on a monthly, quarterly, and annual basis to optimize employee performance and provides supportive coaching
- Responsible for meeting team expectations for leads, students, and exposures in PEA team’s territories
- Participates in the recruiting and interviewing of Partnership Engagement Administrators using approved methods and models
- Identifies high value targets within managed region and executes a partnership strategy to grow accounts for event, lead and student generation
- Acts with integrity and honesty in performing all tasks, including but not limited to, maintaining confidentiality, acting in a diplomatic and respectful/professional manner and being a good ambassador for the college at all times
- Conducts meetings and provides guidance to employees in the GPS goal process, reviews and coaching plans when applicable
- Serves as a leader and coach to direct reports, as well as mentor to others within the department
- Provides support and management of any Partnership Engagement Administrators territories that are open from staffing transitions
- Partners with the Training and Development team to ensure the team is compliant and trained in all regards to all school/company policies and procedures, all applicable federal and state regulations, and all accrediting agencies’ standards and requirements
- Adheres to all compliance rules and regulations is critical, as is working toward the best interests of the college and the student
- Works cross-functionally to drive continuous improvement in enrollment processes especially with Admissions, Registration and Marketing teams
- Responsible for upkeep and continued development of team morale
Skills
- Bachelor's degree required
- 3-5 years of proven experience managing a large geographic territory of outside development professionals
- Proven ability to lead projects and/or personnel to successful outcomes
- In-depth knowledge of K-12 structures, schedules and penetration points
- Demonstrated effective PC skills, especially MS Excel, CRM, Planner, PowerPoint and Zoom and Anthology
- Thrives in a fast-paced environment and is comfortable with leading as a change agent
- Process improvement mentality with a history of executing strategic initiatives successfully
- Travel as needed, up to 50% of the time
- Master's degree in management, leadership, higher ed or training
Benefits
- Annual bonus for all full-time employees
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
Company Overview