Note: The job is a remote job and is open to candidates in USA. Butler/Till is a results-driven, employee-owned marketing agency focused on collaborative client experiences, proprietary technology, and marketing partnerships. The Field Account Manager manages customer accounts, provides consultative marketing guidance, identifies upsell and cross-sell opportunities, generates new business, and supports client satisfaction, retention, and sales targets.
Responsibilities
- Relationship Builder- Prioritize long-term client relationships by understanding their needs, proactively addressing concerns, and maintaining regular communication
- Oversee the overall health of assigned accounts, including contract renewals, managing customer expectations, and monitoring usage data
- Provide excellent customer support, resolving issues promptly and ensuring a positive client experience
- Identify cross-sell opportunities with customers participating in a Butler/Till program
- Maintain a high engagement rate with customers through active, value-add outreach efforts to support retention and new business generation
- Support both virtual and in-market larger-scale events through presenting, marketing, and educating our customers in both 1:1 and 1:many settings
- Foster strong and lasting customer relationships through the sharing of expertise, product-specific education, and consultation as their respective marketing partner
- Conduct “needs” assessments with customers to understand their marketing objectives, challenges, and opportunities, identifying opportunities for upselling or cross-selling through expert consultation
- Acquire and actively utilize in-depth knowledge of Butler/Till’s diverse range of marketing products, including digital marketing, social media campaigns, content creation, and SEO
- Stay abreast of industry trends, market dynamics, and competitor activities
- Ensure a positive experience for all new program customers by supporting seamless onboarding and maintaining a strong partnership with the account management team
- Provide feedback to internal stakeholders based on market insights and agent interactions
- Maintain a robust pipeline of upsell prospects to ensure consistent opportunities for sales engagement
- Generate enrollments across all Butler/Till program offerings using a solution-focused sales approach
- Drive the consultative sales process from initial contact to sale closure
- Meet and exceed sales targets, including call activity, scheduled appointments, presentations, and new enrollments
- Track and report outreach and engagement activities, insights collected, recommendations made, forecasting, and results across all efforts
- Contribute to overall sales goals by consistently generating new revenue from existing clients
- Assist in all annual/rolling program enrollment activities as needed to support the account
- Other responsibilities may be required due to business needs and scope of work
- Some travel to marketing events hosted by BT or clients is required
- Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success
Skills
- 2+ years of experience in Account Management
- 2+ years of experience in end-to-end sales solutions
- Solution-focused sales experience with a strong understanding of consultative selling and sales strategies
- Proven track record in account management with cross-sell expertise
- Excellent communication and presentation skills
- Exceptional negotiation and closing skills
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment
- Bachelor's degree in Sales, Marketing, or Communication preferred
- A combination of education and experience will be considered
- 2+ years' experience with CRM software
- Experience marketing at larger scale events such as trade shows exhibiting
- Outside sales experience
- Experience with marketing products, branding, and digital marketing
Benefits
- ESOP (employee stock ownership plan)
- An annual bonus
- A full benefits package
- Paid time off benefits
- 100% paid parental leave
Company Overview