Note: The job is a remote job and is open to candidates in USA. ITC Infotech is a leading global technology services and solutions provider, focused on Business and Technology Consulting. The FGPP Technical Consultant will serve as the client's technical focal point for FGPP in production, troubleshooting and resolving issues while providing guidance and support for configuration changes.
Responsibilities
- Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage
- Deep FGPP business and functional knowledge
- Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design
- Customer-facing experience: leading technical calls
- Experience with FGPP (not only Classic GPP) from the last 3 years
- Manage escalations from L2 for complex and advanced issues
- Provide guidance and support for configuration changes needed to resolve issues
- Identify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions
- Use GUI, DB and traces to perform analysis
- Understand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs,cache_refresh)
- Review the payment processing flow and compare it with the error to pinpoint the issue
- Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches
- Provide setup/configuration solutions to the customer
- Escalate to L3 if a code fix is necessary
- Support QA/L2 in testing fixes
- Join customer calls as needed to assist L2s
- Lead the conversation: Explain issues, provide status updates, and outline next steps
- Work closely with L1 and L2 teams to provide consultation and guidance
- Support Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases
Skills
- Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage
- Deep FGPP business and functional knowledge
- Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design
- Customer-facing experience: leading technical calls
- Experience with FGPP (not only Classic GPP) from the last 3 years
- Manage escalations from L2 for complex and advanced issues
- Provide guidance and support for configuration changes needed to resolve issues
- Identify root causes, recreate issues, Analyze traces and provide immediate workarounds
- Perform complex configurations to provide solutions
- Use GUI, DB and traces to perform analysis
- Understand FGPP core Tables & fields (I.e logical fields, xpath, object rules, profile_udfs, cache_refresh)
- Review the payment processing flow and compare it with the error to pinpoint the issue
- Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations (Pre post rules) and check-in in BA master for the Project branches
- Provide setup/configuration solutions to the customer
- Escalate to L3 if a code fix is necessary
- Support QA/L2 in testing fixes
- Join customer calls as needed to assist L2s
- Lead the conversation: Explain issues, provide status updates, and outline next steps
- Work closely with L1 and L2 teams to provide consultation and guidance
- Support Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases
Company Overview
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