Note: The job is a remote job and is open to candidates in USA. Dell Technologies is seeking a Federal Customer Program Manager who leads the end-to-end delivery of complex IT programs for Federal customers. The role focuses on hardware configuration, supply chain planning, and order management, ensuring compliance with contractual and regulatory requirements while managing cross-functional teams.
Responsibilities
- Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed
- Manage and develop the program team, providing oversight of day-to-day engineering, administrative, and logistics activities
- Run program governance (steering committees, working groups) and maintain integrated plans, milestones, and dependencies
- Coordinate across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management to align deliverables and timelines
- Own scope, schedule, and budget, including forecasting, cost tracking, and managing changes to protect margins and outcomes
- Identify and mitigate program risks and dependencies, with particular focus on supply chain constraints, component availability, and logistics
- Serve as primary point of contact for internal and external stakeholders; provide clear executive-ready status reporting and manage customer expectations
- Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements
- Ensure all contract deliverables (including CDRLs) are compliant, submitted on time, and fully traceable to delivered hardware and documentation, with proper document control and records management
- Capture and apply lessons learned and best practices to drive continuous improvement across engagements
- Identify follow-on customer needs and new business opportunities and collaborate with the Account Team on pipeline and capture activities
Skills
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related field; advanced degree a plus
- 8–12 years of experience in program or project management delivering complex IT infrastructure or solutions, ideally for Federal or public sector customers
- Demonstrated experience leading cross-functional programs involving hardware, software, services, and logistics/supply chain
- Strong understanding of Federal environments, including contracts, CDRLs, and relevant security/compliance requirements
- Proven track record managing multi-million-dollar programs, executive stakeholders, and aggressive timelines
- Excellent communication, stakeholder management, and executive reporting skills
- Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL)
Company Overview
Company H1B Sponsorship