Note: The job is a remote job and is open to candidates in USA. Crystal Equation Corporation is a company that empowers people and advances technology initiatives. As the Experiences Business Operations Manager, you will support the on-boarding and execution of high-profile Experiences, ensuring quality and seamless operations for hosts and guests.
Responsibilities
- Building and ensuring accuracy and quality of listing pages
- Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately
- Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule
- Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing
- Analyzing the results and impact of these Experiences
- Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency
- Maintaining clear documentation of workflows and processes
Skills
- BA/BS degree
- 5+ years of operations management
- Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards
- Strong organizational skills and the ability to juggle multiple workstreams and competing deadlines
- Natural curiosity to learn about new tools and detailed processes
- Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
- Excellent communication (written & verbal) in English
- Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
- Interpersonal skills balancing internal and external partners
- Experience working in tech and hospitality
Company Overview
Company H1B Sponsorship