Note: The job is a remote job and is open to candidates in USA. Amrecco is an international eCommerce logistics company seeking an experienced Account Manager to manage and grow existing customer relationships. The role focuses on developing client partnerships, identifying expansion opportunities, monitoring shipment and service performance, coordinating issue resolution, and supporting renewals and pricing discussions.
Responsibilities
- Manage and develop existing customer accounts
- Build strong customer relationships and conduct regular business reviews
- Identify upsell and cross-sell opportunities
- Coordinate with Operations and Customer Service teams to resolve customer issues
- Monitor shipment performance, service levels, and customer satisfaction
- Support contract renewals and pricing discussions
- Track customer revenue, volume, and profitability
- Maintain accurate customer records in CRM
- Assist with the implementation of new products and services
Skills
- 3+ years of experience in logistics, transportation, supply chain, or account management
- Strong communication and relationship management skills
- Strong organizational and problem-solving skills
- Candidates need to be based in Seattle (WA)
- Experience managing enterprise or mid-market accounts is preferred
- CRM experience is a plus
- Bachelor's degree preferred
- Bilingual (English/Mandarin) is preferred
Benefits
- Full-time Remote position based in Seattle.
- Opportunity to join a growing international logistics company.
- Collaborative team environment with career growth opportunities.
Company Overview