Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare organization focused on creating a more connected, convenient, and compassionate health experience. The Executive Director of Epic Applications provides enterprise-wide strategic and technical leadership for the Epic electronic health record platform, overseeing strategy, governance, delivery, organizational leadership, stakeholder partnerships, risk management, and innovation.
Responsibilities
- Lead, mentor, and develop a multi-tiered organization of Directors, senior managers, and Epic analysts across all application areas, building leadership bench strength and long-term succession plans
- Set the organizational structure, staffing strategy, and capability roadmap for the enterprise Epic function, including build-vs-buy and internal-vs-partner staffing decisions
- Own performance management, career development, and organizational culture for the Epic organization, fostering accountability, collaboration, and continuous learning at every level
- Serve as a member of the senior IT/clinical informatics leadership team, contributing to enterprise technology strategy beyond the Epic platform
- Own enterprise-wide accountability for Epic build activities, architecture standards, and technical governance, ensuring designs meet clinical, operational, regulatory, and enterprise-architecture requirements
- Direct, design and own delivery for large-scale, highly visible cross functional and interdependent Enterprise projects
- Establish, own, and evolve strategic tech alignment, build standards, testing protocols, and change control processes across the full Epic portfolio
- Oversee system upgrades, module implementations, and integration efforts
- Serve as the senior executive point of contact and trusted advisor for all Epic IT initiatives across the enterprise, including C-suite and board-level engagement
- Forge and maintain strategic relationships with physician executives, operational leadership, and business partners across Acute Care, Primary Care, Pharmacy, Behavioral Health, and ACO/population health teams
- Translate enterprise business and clinical needs into actionable technology strategy and prioritized roadmaps
- Present portfolio status, risk, and outcomes to executive leadership, governance committees, and the board as needed
- Act as the escalation point for critical issues, system outages, and cross-team conflicts related to Epic
- Drive enterprise root cause analysis practices and ensure timely, sustainable resolution of high-impact, high-visibility problems
- Own proactive enterprise risk identification across interdependent programs and direct mitigation strategy at the portfolio level
- Set the enterprise strategy for streamlining workflows, reducing technical debt, and modernizing the Epic technology stack
- Maintain current point of view on Epic roadmap releases, industry trends, and emerging tools (e.g., automation, interoperability, AI-enabled workflows), and assess applicability to the organization
- Champion enterprise-wide standardization, best practices, and platform maturity across all Epic applications and business lines
Skills
- 15+ years of progressive EHR/Epic experience, including significant time in Epic build, design, and senior/executive leadership roles
- Demonstrated experience leading multi-tiered organizations, including Directors and senior managers, in a large, matrixed healthcare IT environment
- Vast, hands-on knowledge of Epic applications across Acute Care, Ambulatory/Primary Care, Pharmacy (Willow), and Behavioral Health (Beacon or equivalent) from a technology/build perspective
- Experience supporting ACO, value-based care, or population health technology initiatives at an enterprise scale
- Proven track record owning large, cross-functional, highly visible programs with multiple interdependencies and enterprise-level risk
- Strong executive presence with a demonstrated track record presenting to and influencing C-suite, board, and physician executive stakeholders
- Excellent problem-solving skills and experience serving as the ultimate escalation point for critical, high-pressure, enterprise-level issues
- Epic certifications in one or more relevant modules
- Experience leading Epic upgrades, optimization initiatives, or major go-lives as an executive sponsor or accountable senior leader
- Familiarity with interoperability standards, population health tools, and healthcare regulatory requirements (HIPAA, MU/Promoting Interoperability, etc.)
- Experience representing an organization at Epic's Global User Conference (UGM/XGM) or comparable industry forums
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company’s equity award program.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs, based on eligibility.
- Other resources supporting the physical, emotional, and financial well-being of colleagues and their families, based on eligibility.
Company Overview
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