Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a world of health around every individual. They are seeking an Exchange & Copilot Operations Support Engineer to ensure the reliability, performance, and security of the enterprise Microsoft Exchange environment and Microsoft 365 Copilot services, including daily operations and user enablement.
Responsibilities
- Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments
- Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues
- Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes
- Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors
- Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS)
- Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks
- Assist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and SharePoint
- Troubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependencies
- Support rollout of federated Copilot connectors, ensuring proper governance and visibility controls (MCP-based connectors, admin settings, etc.)
- Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines
- Build and maintain operational PowerShell scripts and workflow automations
- Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams
- Identify opportunities to streamline support processes, reduce toil, and enhance user experience
- Own complex incident investigations and root-cause analysis for messaging- and AI-related service disruptions
- Provide guidance to Service Desk and Tier 1 teams to reduce escalations
- Document runbooks, knowledge articles, troubleshooting steps, and operational standards
- Work cross-functionally with Security, Identity, Cloud Engineering, and Collaboration teams
- Partner with business units to understand Copilot use cases and support adoption initiatives
- Communicate effectively with both technical and non-technical audiences
Skills
- 3–5 years supporting Microsoft Exchange Online and M365 services in an enterprise environment
- Proficiency with PowerShell, including scripting for automation and bulk operations
- Demonstrated experience with Microsoft 365 administration (Teams, OneDrive, SharePoint, Entra ID)
- Strong troubleshooting skills for mail flow, authentication, permissions, and client issues
- Experience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systems
- Ability to work with enterprise security, compliance, and governance frameworks
- Experience with Copilot connectors (indexed and federated), MCP, and Graph API concepts
- Familiarity with hybrid Exchange environments and directory sync (Entra Connect)
- Working knowledge of Power Platform or workflow automation tools
- Experience with large-scale enterprise deployments and user enablement programs
- Excellent communication, documentation, and stakeholder-management skills
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview
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