Note: The job is a remote job and is open to candidates in USA. CBE Companies is looking to fill Remote Customer Service Representative positions! This position is a customer service role focused on representing the client to consumers, preventing fraud through effective relationship building and problem solving.
Responsibilities
- Reduce fraud losses while focused on customer experience and protection
- Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud)
- Reviews, identifies and deters fraudulent activity
- Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders
- Receive inbound calls and make outbound calls related to potentially fraudulent activities
- Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
- Excellent verbal and written communication skills
- Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time
- Able to work flexible work schedule, required weekends and holidays as needed
- Achieve the schedule adherence and compliance expectations
- Meet productivity and call quality standards as set by the business
- Dispute resolution and customer escalation process to be followed consistently
- Adhere to all guidelines and requirements as set forth by individual clients
- Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor
- Definition of Success in this position: Achieve all key performance indicators
- Excellent at building customer relationships and creating a good customer experience thru the Fraud Prevention Process, as measured by the Quality Monitoring process
- Attention to detail
- Ability to be coached and apply coaching feedback
- Willingness to learn and help others
- Tolerance for repetitive work
- Successfully demonstrates the ability to work in a fast-paced environment
- Successful compliance related to attendance requirements and work schedule adherence
- Positive attitude with the ability to remain calm in stressful situations
- Flexible to schedule changes
- The Company reserves the right to change or assign other duties to this position as appropriate
- Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities
- Must be able to remain in a stationary seated position up to 85% of the work shift
- Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings
- Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine
- Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations
- Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures
- Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries
Skills
- Excellent verbal and written communication skills
- Able to work flexible work schedule, required weekends and holidays as needed
- Achieve the schedule adherence and compliance expectations
- Meet productivity and call quality standards as set by the business
- Dispute resolution and customer escalation process to be followed consistently
- Adhere to all guidelines and requirements as set forth by individual clients
- Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor
- Achieve all key performance indicators
- Excellent at building customer relationships and creating a good customer experience thru the Fraud Prevention Process, as measured by the Quality Monitoring process
- Attention to detail
- Ability to be coached and apply coaching feedback
- Willingness to learn and help others
- Tolerance for repetitive work
- Successfully demonstrates the ability to work in a fast-paced environment
- Successful compliance related to attendance requirements and work schedule adherence
- Positive attitude with the ability to remain calm in stressful situations
- Flexible to schedule changes
- Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities
- Must be able to remain in a stationary seated position up to 85% of the work shift
- Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings
- Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine
- Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations
- Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures
- Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries
- High School Diploma or equivalent
- Six months of Customer Service Experience
- One year of experience in a Windows based computer environment
- Background Check required
Benefits
- Paid Training and your work from home equipment!!
- Pathway to success with support and strong leadership and a great team to work along side.
- Benefits available after 60 days of employment.
- Weekend differential for work on Saturday and Sunday
Company Overview