Note: The job is a remote job and is open to candidates in USA. Summit builds and operates infrastructure, application hosting, managed services, and cloud solutions for critical applications in regulated industries. The Events Operations Manager will own the operational planning and execution of more than 30 annual events, managing timelines, vendors, logistics, budgets, attendee operations, and onsite or virtual execution while improving event processes and experiences.
Responsibilities
- Own the operational planning and execution of 30+ events annually across conferences, trade shows, customer events, webinars, internal meetings, and partner engagements
- Independently manage event timelines, project plans, task lists, budgets, deliverables, and key milestones from initial planning through post-event wrap-up
- Serve as a primary operational point of contact for internal stakeholders, vendors, partners, and other event-related resources
- Lead vendor coordination and management across venues, catering, A/V, transportation, shipping, swag, registration, and other event-related services
- Manage attendee registration, event communications, lead collection tools, check-in processes, and other attendee-facing logistics
- Own shipping and logistics for event materials, technology equipment, branded collateral, and other event assets, including tracking and delivery coordination
- Partner closely with Marketing, Sales, Product, Partner, and Operations teams to align event objectives, messaging, execution plans, and KPIs with company priorities
- Own and maintain the enterprise event calendar, providing visibility into upcoming programs, key deadlines, resource requirements, and potential scheduling conflicts
- Lead onsite and virtual event operations, proactively troubleshooting issues and making real-time decisions to keep events running smoothly
- Manage event inventory, including giveaways, branded collateral, technology equipment, signage, and other event materials
- Own the company swag store, including inventory coordination, fulfillment support, and ongoing organization
- Track event budgets and expenses, monitor vendor commitments, and proactively identify potential budget or resource issues
- Evaluate event processes and identify opportunities to improve efficiency, organization, consistency, and the overall attendee experience
- Develop and maintain repeatable processes, tools, and best practices that improve event execution across the organization
- Conduct post-event follow-up and capture learnings, results, and opportunities for improvement to inform future programs
- Support internal event planning and execution including but not limited to executive travel, board meetings, customer events such as customer advisory boards, Summit’s annual recognition trip, etc.)
- Travel onsite as needed to support event execution, approximately 15%
Skills
- Have 4–6+ years of experience supporting or managing conferences, trade shows, webinars, customer events, corporate events, or related event programs
- Have demonstrated experience independently managing multiple events, projects, timelines, and competing priorities
- Are highly organized, detail-oriented, and able to create structure in fast-moving environments
- Are comfortable owning projects from planning through execution and follow-up without needing step-by-step direction
- Have strong vendor management experience and experience working with venues, caterers, A/V providers, shipping partners, and other event vendors
- Communicate clearly and confidently with both internal stakeholders and external partners
- Are proactive and solution-oriented, with the ability to anticipate challenges and make sound decisions under tight deadlines
- Have experience managing event budgets, expenses, materials, inventory, and operational deliverables
- Are comfortable using Microsoft Office, Google Workspace, and event or project management tools
- Have experience supporting virtual and hybrid events using platforms such as Microsoft Teams, Zoom, Cvent, or similar tools
- Can balance attention to detail with an understanding of broader business objectives and event goals
- Bring a positive, collaborative, team-first attitude and are willing to jump in wherever needed
- Are willing to travel for events as needed, approximately 15%
- Experience supporting B2B, SaaS, technology, or other business-to-business events and trade shows
- Experience managing event inventory, swag programs, branded materials, or fulfillment operations
- Experience balancing competing priorities across multiple departments or event programs
- Experience developing or improving event processes, systems, templates, or operational workflows
- Experience measuring event performance against business objectives, KPIs, or ROI
- Enjoy bringing structure, organization, and operational rigor to fast-moving projects
Benefits
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
Company Overview