Note: The job is a remote job and is open to candidates in USA. AI Engineer Software 3.0 builds a global network of AI engineering events and community engagement opportunities focused on practical AI progress. The Event Systems & Operations Manager owns the technical and operational systems supporting attendee, speaker, and sponsor journeys, including registration, ticketing, portals, integrations, reporting, and live event support. The role also manages platform reliability, data integrity, operational processes, vendor relationships, and continuous improvement across in-person and virtual events.
Responsibilities
- Own the Attendee, Speaker and Sponsor Journey (full ownership - the "product" this role is ultimately accountable for)
- Registration and ticketing systems, end to end
- Badge management and check-in operations
- Capacity management and refund/transfer workflows
- VIP attendee handling
- Attendee-facing support and communications
- Post-event attendee reporting
- Own the Platform Layer (systems ownership across every function)
- Administer AccelEvents: configuration, integrations, platform health
- Set up and maintain Sessionboard for each event — the infrastructure Speaker Ops runs on
- Set up and maintain the sponsor portal — the infrastructure Sponsor Ops runs on
- Own badge printing, lead retrieval, and mobile app systems
- Manage CRM integrations (HubSpot) and data flow between platforms
- Own Reporting & Data
- Build and maintain KPI dashboards across registration, attendance, and capacity
- Deliver executive reporting on event performance
- Ensure data integrity across platforms — what's entered in Sessionboard or the sponsor portal correctly and completely reaches the attendee-facing product
- Operate the System Live
- Travel to flagship events (up to 6/year) and run operational command center support
- Troubleshoot platform issues in real time — for attendees, for Speaker Ops, for Sponsor Ops
- Manage critical path timing so platforms are ready before each team needs them
Skills
- • 4+ years in a systems/platform ops role — RevOps, Sales Ops, Platform Ops, User Ops, or Business/IT Systems Ops — owning the tools and data that other teams' work depended on
- • Experience administering a platform end to end: configuration, integrations, permissions, and troubleshooting — not just using one
- • Experience owning a reporting/dashboard layer that pulls from multiple data sources or systems, and using it to track performance and identify areas for improvement
- • Strong project management skills: planning, prioritizing, coordinating stakeholders, and delivering against timelines — including being the point of escalation when a system breaks
- • Experience directly supporting end users or customers (support, onboarding, or a comparable front-line ops function) — this maps directly to owning Attendee Operations here
- • Comfort working in a remote, fast-paced environment with global teams across time zones
- • Excellent written and verbal communication, with strong attention to detail and documentation practices
- • Bachelor's degree in a relevant field (Business, Operations, Information Systems), or equivalent practical experience
- Remote US role. Will be required to travel to key events in SF, NYC, London, Tokyo
- • Experience with virtual/hybrid event technologies, streaming platforms, and collaboration tools is a plus
- • Background in tech, AI, or startup communities/events is a plus
- • Experience with AccelEvents, RainFocus, Cvent, or similar event platforms
- • Experience with CRM platforms (HubSpot, Salesforce) and integrating them with other tools
- • Experience in a fast-growing startup environment, where systems and process are still being built rather than inherited
- • Events industry experience — genuinely a plus, not a filter; several strong candidates for this role may have none
- • Ability to adapt to changing tools, building tools and fast-paced AI-first environment
- • Non-reliant on legacy SAAS / PAAS tools and open to change as needed
Benefits
- Full-time, remote role
- Travel to flagship events (up to 6/year)
- Travel to key events in SF, NYC, London, Tokyo
Company Overview