Note: The job is a remote job and is open to candidates in USA. Accenture is seeking a skilled and experienced Epic Willow Ambulatory Analyst to join their Healthcare IT team. The role involves serving as a subject matter expert for outpatient, retail, and specialty pharmacy workflows within the Epic EHR platform, focusing on support, configuration, and optimization of the Epic Willow Ambulatory module.
Responsibilities
- Act as the primary subject matter expert (SME) for Epic Willow Ambulatory workflows, configuration, and troubleshooting
- Manage and prioritize daily application support activities, ensuring incidents and service requests are resolved within defined SLAs
- Perform root cause analysis and resolve application issues related to eRx, refills, prior authorizations, POS workflows, and device integrations
- Partner with clinical and operational stakeholders to translate pharmacy needs into effective Epic solutions
- Configure, build, and optimize Epic Willow Ambulatory modules to support outpatient and specialty pharmacy operations
- Support system design, testing, go‑live readiness, and post‑implementation stabilization activities
- Maintain accurate system documentation, build specifications, workflows, and testing artifacts
- Support multi‑site implementations, workflow scaling, audit readiness, and regulatory compliance initiatives
Skills
- Bachelor's degree in Information Technology, Healthcare Informatics, Pharmacy, or a related field OR equivalent relevant work experience
- Active and current Epic Willow Ambulatory certification required; certification must be maintained throughout the engagement
- Minimum of 4 years of experience supporting Epic applications in a healthcare IT environment
- Demonstrated hands‑on experience with Epic Willow Ambulatory configuration, build, and support
- Experience supporting ambulatory pharmacy workflows, including medication ordering, dispensing, inventory, and POS processes
- Proven experience managing day‑to‑day EHR application support, including incident resolution and SLA adherence
- Strong analytical, troubleshooting, and root‑cause analysis skills
- Ability to communicate effectively with clinical stakeholders, including pharmacists, nurses, and physicians
- Additional Epic certifications such as Willow Inpatient, Home Infusion, Bugsy, or related Epic modules
- Experience working with Surescripts interfaces, error queues, and electronic prescribing workflows
- Familiarity with 340B billing, pharmacy benefits administration, and pharmacy revenue cycle processes
- Prior experience working with offshore or distributed support teams
- Background in healthcare IT consulting or large, complex health system environments
- Experience developing system documentation, testing artifacts, and end‑user training materials
Benefits
- BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
- Contractors will be engaged and paid by a third-party payroll supplier, BCforward , which will serve as the employer of record for tax and compliance purposes.
- Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
- If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
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