Note: The job is a remote job and is open to candidates in USA. Healthcare IS is seeking an Epic Tapestry Configuration Analyst to serve as the primary expert for Epic’s managed care and payer administration platform. The role configures and optimizes Tapestry applications, translates operational requirements into system designs, supports testing and implementations, troubleshoots complex issues, and advises business and IT stakeholders.
Responsibilities
- Configure, build, maintain, and optimize Epic Tapestry applications (e.g., Claims, Membership/Enrollment & Eligibility, Benefits Engine, Utilization Management/Service Authorizations, Contracts, CRM, AP, Premium Billing)
- Analyze business/operational requirements and translate them into system design, workflows, and configuration decisions
- Lead or support design workshops, impact analysis for change requests, and recommendation of standardized/best-practice builds
- Perform unit, system, integrated, and user acceptance testing (UAT); create test scripts; triage and resolve defects
- Support go-lives, upgrades, enhancements, cutover, and hyper-care (including on-call as needed)
- Troubleshoot complex issues related to claims adjudication, benefits, eligibility, authorizations, contracts, and integrations
- Document builds, decision rationale, workflows, processes, and maintain traceability (requirements → configuration → testing)
- Collaborate with clinical, revenue cycle, enrollment, claims, provider contracting, compliance, and other Epic teams (e.g., Resolute, Bridges, Clarity/Cogito)
- Serve as mentor/SME to analysts, end users, and project teams; provide training and knowledge transfer
- Ensure compliance with regulatory requirements (e.g., HIPAA, ANSI X12 transactions), organizational policies, and change control standards
- Develop or support reports/analytics (Clarity, Reporting Workbench, Caboodle) and interfaces as needed
- Participate in project governance, status reporting, risk/issue tracking, and continuous improvement initiatives
Skills
- Current Epic Tapestry certification(s) in one or more areas (e.g., Claims, Membership/Enrollment & Eligibility, Utilization Management, Benefits Engine, Contracts Administration, CRM, Accounts Payable, Premium Billing)
- 3+ years of hands-on Epic Tapestry experience (build, configuration, testing, support, and/or implementation)
- Solid understanding of managed care / health plan operations (claims processing, benefits, eligibility, authorizations/UM, provider networks/contracts)
- Experience with full-cycle Epic implementations, optimizations, or upgrades
- Strong analytical, problem-solving, and documentation skills
- Multiple certifications preferred
- Stronger preference for 5+ years for senior/SME roles
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