Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm that unites talent and technology to support clients across public and commercial sectors. The Epic Payer Platform Analyst will configure, implement, maintain, and support Epic Payer Platform applications, while conducting systems analysis, resolving issues, optimizing workflows, and managing projects.
Responsibilities
- Business/Systems Analysis: Conduct business and systems analysis to define requirements and document processes
- System Design and Implementation: Design, build, test, implement, and support Epic Payer Platform software to meet user needs
- Problem Resolution: Work with end-users to identify and resolve system issues
- Workflow Optimization: Develop and document workflow analysis while evaluating user experience. Support and maintain environment or applications using knowledge of the applications and technologies in the environment, while recommending enterprise-level solutions
- System Maintenance and Updates: Configure changes within the Epic environments to provide standardized, comprehensive workflows. Make decisions that refine and improve current practices and develop new approaches, including researching and assessing new technologies or functionality
- Project Management: Contribute to and manage medium to large projects independently, providing timely updates to stakeholders
- Problem Solving: Use analytical skills (problem solving, root cause analysis) to complete complex assignments. Visualize, articulate, and solve complex problems. Independently initiate process improvement
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Must be able to communicate with customers/team members over the phone and in person
- Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc
Skills
- Bachelor's degree
- 5-7+ years of systems administration experience within one or more Epic modules
- Epic Application Certification/Accreditation
- Ability to handle analysis, design, system configuration, and testing tasks
- Excellent customer service skills
- Critical thinking skills
- Strong written and verbal communication and interpersonal skills
- Strong organizational and prioritization skills
- Knowledge of project management principles
- Must be US Citizen
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Must be able to communicate with customers/team members over the phone and in person
- Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc
- Bachelor's degree preferred in Computer Science, Information Systems, Healthcare, or a relevant field; 5 years healthcare industry experience, preferably in the insurance segment, in lieu of degree
- Epic certification in one or more Payer Platform modules (e.g., Payer Platform Core, Payer Platform Member Experience, Tapestry) strongly preferred
- Minimum of 5 years of experience implementing and supporting Epic Payer Platform solutions in a healthcare setting
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement account access
- Paid sick leave and/or other paid time off as provided by applicable law
- Full-time remote work
Company Overview