Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit healthcare innovation organization and partner to a national provider network serving rural and medically underserved communities. The Epic Onsite Learning Consultant provides at-the-elbow support, learning activities, and end-user personalization labs for new members during and after Epic system go-live. The role designs and delivers learning curricula, consults with health center teams, assesses training needs, and coordinates member support while traveling nationally as needed.
Responsibilities
- Lead in the design, development and implementation of Learning Experience curricula, including multi-day bootcamps, full and part day webinars, and autodidactic curricula
- Work intensively with health center teams participating in assigned projects to refine their Learning/Training Team implement best practice concepts
- Design, develop, and implement member assessments/consults around Learning/Training performance and evaluate needs to identify opportunities for improvements and possible solutions
- Lead in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up
- Assesses project issues and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives
- Other duties as assigned
Skills
- Minimum of three (3) years of experience with electronic health records (EHR) software, EPIC strongly preferred
- Ability to travel up to 80% nationally to support new member Go Lives
- Reading, speaking, writing, and understanding English
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms
- This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 80% nationally for on-site Go Live support based on business requirements for OCHIN
- Minimum of two (2) years' experience with EPIC is strongly preferred with a preference for 2-5 years supporting Ambulatory and Acute Care clinical setting
- Strong consulting, facilitation, customer service and presentation skills, with the ability to effectively engage diverse audiences preferred
- Experience working with or within Federally Qualified Health Centers (FQHCs) or Acute Care Healthcare Centers preferred
Benefits
- 100% remote work organization; employees work remotely from home
- Opportunity for professional advancement
Company Overview