Note: The job is a remote job and is open to candidates in USA. Pinnacle Technology is seeking an experienced Epic Cupid Clinical Application Analyst to support clinical applications in a complex healthcare environment. The role focuses on Epic configuration, development, testing, implementation, optimization, maintenance, workflow analysis, stakeholder collaboration, and resolution of complex clinical application issues.
Responsibilities
- Analyze, configure, develop, test, implement, support, and maintain Epic clinical applications
- Perform advanced Epic build and configuration with minimal supervision
- Analyze complex clinical workflows and translate operational requirements into effective Epic solutions
- Partner with clinicians, operational leaders, and IT teams to understand workflow requirements and design system solutions
- Independently troubleshoot and resolve complex clinical application issues
- Assess potential patient safety, regulatory, workflow, and downstream impacts of application changes
- Lead optimization initiatives and identify opportunities to improve clinical workflows and system functionality
- Support application upgrades, enhancements, testing, and implementations
- Develop and execute test plans, test scripts, and validation activities
- Support issue resolution and serve as an escalation point for complex or high-risk application problems
- Facilitate clinical working sessions, requirements meetings, and workflow discussions
- Communicate technical concepts and complex system changes clearly to clinical and operational stakeholders
- Maintain detailed technical and functional documentation
- Support change management, workflow redesign, and end-user adoption
- Collaborate with other Epic application teams and third-party vendors as needed
- Work with the PACS team on cardiology/PACS-related initiatives, including a planned Cardiology PACS upgrade
- Understand system integrations and interdependencies across clinical workflows and applications
- Prioritize competing clinical and operational demands independently
- Proactively identify risks and communicate issues, dependencies, and recommendations to stakeholders
- Perform other related duties as assigned
Skills
- • Current Epic certification in Cupid is REQUIRED
- • 5–6+ years of hospital/healthcare experience REQUIRED
- • 5+ years of hands-on Epic build experience REQUIRED
- • Strong knowledge and experience with Epic configuration, development, testing, implementation, support, and optimization
- • Ability to work independently with minimal supervision
- • Ability to analyze and resolve complex clinical application issues
- • Strong understanding of clinical workflows, terminology, and healthcare operations
- • Experience working directly with clinical and operational stakeholders
- • Strong communication, analytical, troubleshooting, and problem-solving skills
- • Proficiency with Microsoft Office tools, including Excel, Word, PowerPoint, and related documentation tools
- • Ability to prioritize multiple competing requirements and make sound decisions independently
- Required:
- • Current Epic Cupid certification
- • Multiple Epic certifications are strongly preferred
- • Experience supporting Cardiology workflows
- • Experience with PACS or cardiology imaging systems
- • Additional Epic certifications beyond Cupid
- • Clinical background or certification in a related healthcare discipline
- • Experience with clinical application integrations and interfaces
- • Experience supporting Epic upgrades, optimization, and complex implementations
- • Knowledge of patient safety, regulatory requirements, and healthcare compliance
- An Associate's Degree or higher in one of the following areas is preferred:
- • Nursing
- • Health Information Management
- • Health Informatics
- • Information Technology
- • Computer Science
- • Business Administration
- • Healthcare Administration
- • Allied Health Professions
- • Related field
- Equivalent experience may be considered: 4 years of progressively responsible healthcare/clinical application systems experience may substitute for the degree, or a combination of education and relevant experience
- Preferred:
- • Multiple Epic application certifications
- • Clinical or healthcare-related license/certification
- • Information systems-related certification
Benefits
- Remote work – West Coast candidates highly preferred
- Some flexibility required
- 6-month contract initially, with potential for FTE conversion
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