Note: The job is a remote job and is open to candidates in USA. Serve Freight is a third-party logistics provider specializing in high-stakes, time-sensitive, and complex shipments. The Account Coordinator owns the day-to-day execution, customer relationships, quoting, shipment coordination, account performance, and growth of assigned freight brokerage accounts while supporting the Director of Sales.
Responsibilities
- Own the day-to-day execution of assigned accounts, from quote through delivery, keeping every load on standard and every customer informed
- Serve as the primary daily point of contact for customers. Answer fast, follow through, and build the trust that keeps them shipping with us
- Grow the accounts. Spot new lanes, added volume, and reorder patterns, and hand qualified expansion to the Director of Sales
- Keep the Director of Sales free to sell. Run the day-to-day so they can focus on new business, and keep them current on account health, risks, and opportunities
- Coordinate with carrier sales and operations to get loads covered, moved, and delivered on time
- Hold the service standard on every shipment. Catch problems early, drive them to resolution, and escalate before they reach the customer
- Keep account data clean and current in HubSpot and Turvo so the whole team has real visibility
- Track and report on account performance: volume, margin, on-time delivery, and service issues. Flag what is slipping before it becomes a problem
- Run track and trace, exception management, and after-hours coverage for time-critical and high-value freight
- Contribute to how we build the account model as we grow, including input on process and standards
- Learn every assigned account: the customer, their freight, their lanes, their expectations, and their history with us
- Shadow the Director of Sales and the operations team to understand how accounts are won and how they run today
- Take ownership of the daily quoting and order workflow for your accounts. Get fast and accurate
- Build relationships with your customer contacts and with carrier sales and ops so handoffs are clean
- Learn the tools: Turvo, HubSpot, Highway, DAT, and the rest of the stack
- Sit in the weekly operating cadence and start surfacing account risks and opportunities
- Own the full day-to-day of your book. The Director should be able to step back from daily execution and trust it is handled
- Keep every account on the service standard: proactive updates, fast quotes, on-time delivery, clean data
- Start driving growth. Identify expansion inside existing accounts and hand qualified opportunities to the Director
- Run your first account performance reviews using real data: volume, margin, on-time, and service trends
- Tighten every handoff between sales, carrier sales, and ops so nothing drops
- Fully own the health and growth of your accounts. Retention and expansion are visible and trending up
- Be the reason customers stay. Relationships are strong enough that they come to you first
- Feed a steady stream of qualified growth opportunities to the Director of Sales
- Help build and refine the playbook for how coordinators run accounts as the team grows
- Take on additional accounts or service lines as capacity allows
Skills
- • 1 to 3 years in freight brokerage, logistics, or account coordination / customer service in a fast-paced environment
- • Strong ownership. You treat the accounts like they are yours and you do not let things slip
- • Excellent communication and follow-through. Customers trust you because you do what you say
- • Comfortable with data and reporting. You can track volume, margin, and service metrics and report on what matters
- • Organized under pressure. You can run multiple accounts and priorities without dropping the ball
- • Self-directed. You find the gap and close it without waiting for direction
- • Familiarity with a TMS (Turvo preferred) and CRM (HubSpot preferred), or the ability to learn tools fast
- • Experience with DAT, Highway, ID Scan, and standard freight coverage and compliance tools
- • Exposure to project logistics, over-dimensional or overweight freight, or specialized high-stakes shipments
- • Experience supporting a salesperson or sales team in a coordinator or account role
- • Track record of growing existing accounts, not just maintaining them
Benefits
- Bonus tied to account growth and performance metrics
- Growth path into an Account Executive or Account Manager seat as Serve Freight scales
- Relocation assistance available for on-site roles in Cleveland, OH, or Asheville, NC
- Hybrid or on-site work in Cleveland, OH
- Hybrid work in Charlotte or Atlanta with some travel to Asheville
- Fully remote for exceptional candidates with a strong record of running accounts remotely in a freight brokerage environment
Company Overview