Note: The job is a remote job and is open to candidates in USA. Presbyterian Healthcare Services is a not-for-profit healthcare system committed to improving the health of patients, members, and communities. The EPIC Configuration Analyst-Senior designs, builds, tests, maintains, and supports Epic application solutions while analyzing workflows, resolving incidents, collaborating with stakeholders, and guiding team members and end users.
Responsibilities
- This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions
- Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
- Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams
- Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
- Modify Epic records, tables, and master files to support the application design, additions, and changes
- Implement changes using documented procedures that are compliant with department s policies and procedures
- Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records
- Have advanced understanding of your supported application, integration and general understanding of clinical/revenue cycle applications
- Work independently 100% of the time
- Promote teamwork within and with other teams
- Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
- Support the training team by keeping trainers abreast of new functionality and system changes
- Understanding of workflows, integration between application, downstream systems, and integrated workflows
- Create new workflows with collaboration of SME
- Create solutions that allow our end users to be more productive and effective
- Mentor and teach others
- Go to person for team members and end user to have a productive discussion on application, operations and workflows
- Create presentations and present to large groups with effective Q&A
- Analyze new functionality in new releases to identify impact
- Ensures all quality assurance processes are followed, including change management and testing efforts
- Facilitate meetings. Drive group to next steps and provide notes and follow up
- Functional leader within the team, assist with change management
- Identify and recommend process improvements for your team
- Identify and make recommendations to operations proactively
- Participate in strategic planning
- Works with the leadership in the assessment of projects for scoping and timelines
Skills
- Bachelor's degree plus 2 years' of IT or business experience
- 2 years of Epic specific experience
- 6 years' of additional experience can be substituted in lieu of degree
- Epic certified in supporting application plus additional proficiency/certification/badges in related application area
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Group term life insurance
- Other optional voluntary benefits
- Employee Wellness rewards program
- Gift cards for participating in wellness activities
- Wellness activities, including wellness challenges, webinars, and preventive screenings
- Virtual work arrangement
Company Overview
Company H1B Sponsorship