Note: The job is a remote job and is open to candidates in USA. Legacy Health is a healthcare organization committed to improving the lives of its staff, patients, and visitors. The Epic Applications Systems Analyst II - Professional Billing analyzes, designs, implements, configures, tests, supports, and maintains healthcare information systems while partnering with users, IS peers, customers, and vendors to address business needs and troubleshoot issues.
Responsibilities
- Collaboratively, with users and IS peers, works to understand and capture business needs and develops requirements for small to medium applications
- Analyzes and documents application processes and functions
- Defines design alternatives and recommendations and develops specifications, often in collaboration with business partners or vendors
- Builds or configures systems
- Develops and executes test scripts to ensure software accuracy, completion and validity
- Develops IS internal procedures and documentation
- Works with customer to troubleshoot and solve moderately complex problems and provide production support
- Communicates with customer regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA)
- Documents in the ITSM system to define standards
- Thoroughly and diligently follows change control processes, when applicable
- Follows IS-defined support model and expectations in communicating with customers
- Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes
Skills
- Relevant experience may be substituted for educational requirements
- 2+ years of information technology experience in relevant healthcare or business area
- Has worked in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area
- Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals
- Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution
- Understanding of system integration key concepts and technical protocols
- Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements
- Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers
- Effective verbal and written communication skills
- Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA
- Bachelor's degree preferred
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