Note: The job is a remote job and is open to candidates in USA. Ellison Technologies, through GSC, helps engineering and manufacturing organizations improve how they design, manage, and manufacture products. The DELMIAWorks Pre-Sales & Technical Support Engineer will support prospective and existing manufacturing customers by partnering with Sales, demonstrating ERP/MES solutions, developing implementation roadmaps, and troubleshooting technical challenges.
Responsibilities
- Participating in customer discovery conversations, asking the right questions, understanding the customer's existing ERP/MES environment, and identifying challenges involving areas such as production and manufacturing workflows, scheduling and shop-floor visibility, inventory and materials, reporting and business intelligence, quality, data and system integrations, existing ERP/MES systems, engineering and manufacturing processes, and future growth and scalability
- Help translate those challenges into potential DELMIAWorks solutions
- Conduct tailored DELMIAWorks demonstrations and presentations that connect the technology directly to the customer's business challenges
- Help develop high-level migration and implementation roadmaps outlining current state, future state, implementation phases, integrations, data migration, training, and other key considerations
- Investigate and resolve issues involving software functionality, configurations, workflows, databases, integrations, and system performance
- Dig deeper, identify the root cause, collaborate with internal and DELMIAWorks technical resources, and determine the best solution
- Handle a broad range of technical support issues
- Participate in customer discovery meetings
- Understand a manufacturer's current ERP/MES environment
- Identify business and manufacturing challenges
- Translate those challenges into DELMIAWorks solutions
- Demonstrate DELMIAWorks effectively
- Develop high-level migration roadmaps
- Help Sales identify technical requirements and potential risks
- Build strong relationships with prospective and existing customers
Skills
- ERP and/or MES experience
- Manufacturing industry experience
- DELMIAWorks or IQMS experience
- ERP implementation, migration, or consulting experience
- Technical support or applications engineering experience
- Experience conducting software demonstrations or customer discovery
- Strong troubleshooting and root-cause analysis skills
- An understanding of manufacturing processes and workflows
- The ability to translate business requirements into technology solutions
- Strong presentation and communication skills
- Experience working directly with customers
- Experience with SOLIDWORKS, SQL/databases, CAD/CAM, manufacturing software, or the SOLIDWORKS reseller environment would be an additional advantage
- If you understand manufacturing and ERP/MES environments, enjoy solving technical problems, communicate well with customers, and have the aptitude to become a DELMIAWorks expert, we'd like to hear from you
- Candidates who aren't currently DELMIAWorks Technical Support Certified should be prepared to work toward certification within approximately the first 3–4 months
- A bachelor's degree in Information Systems, Computer Science, Engineering, Manufacturing, Business, or a related discipline is preferred, although we absolutely value equivalent real-world industry experience
Company Overview