Note: The job is a remote job and is open to candidates in USA. Health Choice Network is seeking an experienced Epic Application Analyst - Cadence to support Epic scheduling workflows. The role focuses on designing, configuring, optimizing, maintaining, and troubleshooting Cadence functionality while improving patient access, scheduling efficiency, provider utilization, and the patient experience.
Responsibilities
- Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments
- Build and maintain provider templates, appointment types, visit types, scheduling rules, departments, resources, and patient access workflows
- Configure and support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows
- Collaborate with operational, clinical, and leadership teams to improve scheduling workflows, patient access processes, and provider utilization
- Analyze business requirements and translate operational needs into Epic solutions and workflow improvements
- Support Cadence-related implementations, upgrades, system enhancements, optimization initiatives, and workflow redesign projects
- Troubleshoot application issues, identify root causes, and implement sustainable solutions
- Perform system testing, validation, and quality assurance activities for upgrades, new functionality, workflow changes, and optimization efforts
- Develop and maintain system specifications, workflow documentation, build documentation, test scripts, training materials, and support resources
- Participate in change management activities and provide end-user education and support
- Monitor system performance, evaluate user feedback, and recommend process improvements
- Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality
- Participate in go-live support, on-call support, and issue resolution activities as needed
Skills
- Epic Cadence Certification required
- Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience
- Minimum 3 years of hands-on Epic Cadence build, configuration, maintenance, and optimization experience in a production healthcare environment
- Demonstrated experience building and supporting:
- Provider templates
- Appointment types
- Visit types
- Scheduling rules
- Departments and resources
- Referral scheduling workflows
- Wait lists
- Patient access workflows
- Experience supporting Epic implementations, upgrades, optimization projects, workflow redesign initiatives, or system conversions
- Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations
- Experience gathering business requirements and translating operational needs into technical solutions
- Experience developing test scripts, executing testing, documenting results, and supporting go-live activities
- Strong analytical, problem-solving, organizational, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- 100% Remote Work
- 100% Employer-Paid Medical Insurance
- Annual $1,500 HSA Contribution
- Generous PTO
- 403(b) Retirement Plan with Employer Contribution
- Professional Development & Education Assistance
- Mission-Driven Culture Focused on Community Health
Company Overview