Note: The job is a remote job and is open to candidates in USA. Asana is a leading platform for human + AI collaboration, and they are seeking an Enterprise Solutions Engineer for Service Management. In this role, you will act as a trusted advisor for prospects and clients, driving customer acquisition and revenue growth through strategic sales and Asana platform expertise.
Responsibilities
- Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close
- Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders
- Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape
- Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts
- Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales
- Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy
Skills
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas
- Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision criteria before architecting a solution
- Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences
- Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts
- Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time
- Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus
Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
Company Overview
Company H1B Sponsorship