Note: The job is a remote job and is open to candidates in USA. Samsara is hiring an Enterprise Implementation Consultant for its Public Sector Customer Success team. The role manages deployment and adoption of Samsara’s IoT solutions for enterprise government and education customers, partnering with internal teams to deliver successful implementations and improve customer outcomes.
Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Serve as a mentor to the wider Customer Success and Support teams
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Skills
- This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Enterprise SaaS experience
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in an unstructured, fast-paced, and change-heavy environment
- PMP certification
Benefits
- Performance-based bonus/variable pay and equity (for eligible roles)
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Company Overview