Note: The job is a remote job and is open to candidates in USA. ServiceTitan provides a platform for businesses in the Home Services industry, and its Enterprise Implementation Services team supports clients in achieving sustained success. The Enterprise Implementation Consultant manages end-to-end implementation projects, configures client environments, leads discovery and training, manages risks, and collaborates with cross-functional teams to drive successful platform adoption.
Responsibilities
- Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience
- Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment
- Lead scoping and discovery sessions to understand and document business requirements
- Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices
- Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations
- Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions
- Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines
- Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features
- Travel for client on-site 20-30% of the time
Skills
- * Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry
- * Bachelor's Degree or equivalent professional work experience
- * Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly
- * Ability to think several steps ahead and take proactive steps to address roadblocks and issues
- * Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership
- * Collaborative team player always looking to help and enable others in the organization
- * Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients
- * Travel for client on-site 20-30% of the time
- * Knowledge and previous experience with Excel and SmartSheet a plus (not required)
Benefits
- Flexible time off
- Ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Other programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision coverage, with 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401(k) match
- Telehealth options, including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy reimbursement
- Adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
Company Overview
Company H1B Sponsorship