Note: The job is a remote job and is open to candidates in USA. Summit builds and operates infrastructure for applications in regulated industries, including application hosting, managed services, and cloud solutions. The Enterprise Account Manager owns and grows a portfolio of existing customers, focusing on retention, expansion, proactive engagement, and long-term account development.
Responsibilities
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
Skills
- Are comfortable owning long-term customer relationships and revenue outcomes
- Are motivated by performance tied to both retention and expansion of revenue
- Take a proactive, structured approach to account planning and growth
- Can identify expansion opportunities and confidently position additional solutions
- Balance strong relationship management with a focus on revenue outcomes
- Stay organized and disciplined across multiple accounts and priorities
- Experience in account management within infrastructure, cloud, or managed services
- Strong understanding of recurring revenue models
- Experience driving expansion within existing customer bases
- Ability to navigate technical conversations and solution positioning
Benefits
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture
- Commission plan tied to net revenue retention and account growth
- Accelerator opportunities tied to performance
Company Overview