Note: The job is a remote job and is open to candidates in USA. Columbia College is a higher education institution seeking an Enrollment Systems Administrator to support its CRM Operations team. The role administers Salesforce/TargetX and related enrollment systems by configuring functionality, maintaining data integrity, developing reports and automation, troubleshooting integrations, and supporting and training end users across the student lifecycle.
Responsibilities
- Perform job duties in accordance with Columbia College’s vision, mission, and values, and contributes to the development of the CRM Operations
- Configure and maintain CRM applications (Salesforce/TargetX), including fields, workflows, page layouts, automation, user permissions, and data integrations
- Perform system testing, quality assurance, and troubleshooting for new functionality, integrations, and upgrades
- Develop and maintain reports, dashboards, and queries to support recruitment, marketing, and enrollment initiatives
- Execute routine maintenance tasks such as data uploads, de-duplication, user provisioning, and permissions management
- Collaborate with the Associate Director and CRM Operations team to develop and maintain system documentation, configuration change logs, and process guides that support team knowledge and operational consistency
- Take individual ownership of CRM documentation, including troubleshooting guides, data integration workbooks, and process materials, ensuring accurate and accessible resources for business continuity
- Provide front-line CRM user support through tickets, email, and virtual channels (e.g., Teams)
- Identify and escalate complex issues to senior staff or vendor support as appropriate
- Support user onboarding, system access, and training documentation
- Deliver training and hands-on guidance to end users, fostering adoption and effective use of CRM and related systems
- Monitor data integrity across CRM and connected systems (e.g., HubSpot, Colleague, Snowflake, OnBase, etc)
- Assist with routine data audits and coordinate with TS to resolve integration errors or sync failures
- Follow data governance policies to ensure compliance with institutional and privacy standards
- Collaborate with Admissions, Marketing, and Enrollment Services staff to identify process enhancements and system efficiencies
- Participate in project meetings and contribute feedback on functional requirements and testing outcomes
- Support institutional initiatives by implementing CRM-driven solutions that enhance student engagement and operational efficiency
- Stay informed about other systems and applications used across the college to help identify when the CRM is the appropriate tool and when another system may better support a specific process or need
- Build and maintain departmental relationships, providing hands-on support for staff using the CRM to ensure effective day-to-day use
- Provide practical guidance and recommendations on the most effective tools and approaches for CRM and related systems, balancing usability, compliance, and system capabilities to support day-to-day operations
- Identify and evaluate solution options, define process flows, and develop business and technical requirements, including integrations
- Investigate and resolve cross-system issues, collaborating with technical teams and vendors to ensure data integrity and seamless system integration
- Research and implement practical solutions to system issues, ensuring effective day-to-day operations and user satisfaction
- Take ownership of assigned projects within CRM Operations, dedicating time to carefully plan and build project plans with detailed tactical steps
- Track progress, provide regular updates, and address issues to ensure successful completion and clear communication with stakeholders
- Monitor process and solution effectiveness using analytics, feedback and routine task performance, and coordinate with technical and vendor teams to resolve issues
- Triage, evaluate, and prioritize user requests and system enhancements, ensuring timely resolution and alignment with operational needs and institutional priorities
- Understand various system options at Columbia College and help develop solutions that best utilize the systems for efficiency and student experience
- Continually develop soft and technical skills through personal initiative and various training opportunities. Maintain a working knowledge of industry trends, best practices, and product roadmaps to help identify risks and opportunities that should be considered
- Fulfill additional responsibilities as assigned
- Display respect and civility to all constituencies in all communications
- Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates
Skills
- * Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position
- * Proficiency with data management, reporting, and workflow automation
- * Strong problem-solving, analytical, and organizational skills
- * Ability to work both independently and collaboratively in a fast-paced, service-oriented environment
- * Excellent written and verbal communication skills
- * Experience providing technical support or training to system users
- * Proficiency with Microsoft Office, especially Excel, Teams, and Outlook
- * Ability to fluently read, write, and understand the English language
- * Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources
- * Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems
- * Proficiency in using web-based technologies, including database systems
- * Ability to work independently and in a team environment, with or without direct supervision
- * Excellent communication, interpersonal, customer service, and organizational skills
- * Bachelor's degree or equivalent combination of education and experience
- * One year of professional experience in CRM or database administration, technical support, or related area
- * The employee is regularly required to sit for long periods of time, talk, and hear
- * The employee is required to use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, or crawl
- * Employees must be able to type on a computer keyboard and use a computer monitor on a regular basis
- * Demonstrated ability to configure and maintain CRM applications (Salesforce preferred)
- * Experience in higher education
- * Two or more years of Salesforce or TargetX administration experience
- * Experience working in higher education, especially in admission, enrollment or student services
- * Familiarity with Ellucian Colleague or other enterprise student information systems
Benefits
- Remote work
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