Note: The job is a remote job and is open to candidates in USA. Cisco is hiring a Manager of Cloud Operations Engineering to lead the team operating secure, reliable cloud services for U.S. government customers. The role oversees cloud, hybrid, and data center infrastructure operations, promotes automation and infrastructure-as-code, and works across teams to improve reliability and incident communication.
Responsibilities
- As a Manager of Cloud Operations Engineering, you will lead a team of Cloud Engineers, DevOps, Infrastructure Operations Engineers and Systems Administrators, helping them grow while building a culture focused on reliability and continuous improvement
- You'll support your team through day-to-day challenges, mentor them in infrastructure technologies and best practices, and help them develop their careers
- You'll oversee the operations and maintenance of cloud-based, hybrid, and data centre infrastructure, working with your team to troubleshoot issues, optimize performance, and keep systems running smoothly
- You'll collaborate across the organization with platform, security, and application teams to solve complex infrastructure problems and align on priorities
- On the engineering side, you'll champion automation and infrastructure-as-code practices to reduce manual operational work, help streamline deployment and operational workflows, and support your team in adopting modern DevOps and cloud operations best practices
- You'll also help establish clear communication during incidents and work with stakeholders to keep everyone informed on system status and technical updates
Skills
- This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field plus 8 years of relevant experience in cloud operations or DevOps engineering, with 3+ years in a team lead or supervisory role, OR Master's degree plus 6 years of experience with 2+ year in a leadership capacity
- 2+ years of experience leading/supervising technical teams (e.g., cloud operations, DevOps, SRE, infrastructure operations) including mentoring and performance management
- Experience operating production cloud/hybrid environments and leading incident response, root-cause analysis, and corrective actions in a 24x7 setting
- Experience with automation and infrastructure-as-code for infrastructure deployments and operational workflows (e.g., Terraform or comparable tooling)
- Experience working with security/compliance to support FedRAMP and/or NIST 800-53 and/or SOC 2-aligned environments
- Experience directly leading multidisciplinary cloud teams (e.g., cloud infrastructure, DevOps, platform, or SRE specialists), including mentoring and performance management
- Experience operating AWS infrastructure including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions
- Hands-on automation tooling experience with Terraform, Jenkins, Git, Python, shell scripting, or comparable technologies
- Knowledge of FedRAMP continuous monitoring and related security/compliance practices, including vulnerability remediation, audit evidence, incident reporting, and maintaining an authorized system boundary
- Experience owning operational readiness and high-severity processes, including on-call rotation management (e.g., PagerDuty), and defining runbooks/monitoring/support models/onboarding standards
Benefits
- U.S. employees are offered medical, dental and vision insurance, subject to Cisco’s plan eligibility rules.
- A 401(k) plan with a Cisco matching contribution, subject to Cisco’s plan eligibility rules.
- Paid parental leave, subject to Cisco’s plan eligibility rules.
- Short- and long-term disability coverage, subject to Cisco’s plan eligibility rules.
- Basic life insurance, subject to Cisco’s plan eligibility rules.
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- U.S. employees: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
- U.S. employees: 1 paid day off for the employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
- U.S. non-exempt employees: 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
- U.S. exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations.
- U.S. employees: 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
- U.S. employees may request additional paid time away to deal with critical or emergency issues for family members.
- U.S. employees may optionally take 10 paid days per full calendar year to volunteer.
- For non-sales roles, employees are eligible to earn annual bonuses subject to Cisco’s policies.
- Remote work
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