Note: The job is a remote job and is open to candidates in USA. MCG Energy Solutions, LLC is hiring an Energy Product Analyst to provide energy-industry and product expertise to customers and internal teams. The role supports customer satisfaction and retention through stakeholder relationships, customer solutions, software implementation, and input to the product roadmap.
Responsibilities
- This role is ultimately responsible for the retention and satisfaction of each MCG customer
- Collaborate closely with MCG Account Coordinators to address customer inquiries and concerns promptly and professionally
- Foster and nurture enduring relationships with key stakeholders at client companies, including users, managers, and executives
- Build and maintain strong, long-lasting, personal relationships with users, managers, and executives at customer companies
- Proactively identify opportunities for growth within existing client accounts
- Work closely with clients to understand their evolving needs and offer scalable solutions that align with their strategic objectives
- Drive the expansion of MCG's presence within client organizations, leveraging existing relationships and delivering exceptional customer experiences
- Consult with others and provides input to company software roadmap, including software assurance guarantees. Those others include:
- Market technical forums
- Industry conferences and exhibits
- Internal market monitoring team, product design team, technical staff, sales and marketing professionals and executive leadership team
- Participate as implementation team member
- Document customer requirements accurately and effectively, ensuring clarity and alignment
- Configure software applications according to customer specifications, adhering to best practices and industry standards
- In all cases, behave ethically and legally with all peers, contacts, and customers
- Perform other duties as delegated or assigned by the MCG leadership team
- At times, the EPA – Customer Care will be asked to direct others (Account Coordinators and App Support), either directly or through participation as a team leader, and must do so effectively and ethically
Skills
- Strong knowledge of CAISO market rules, scheduling processes, and grid operations
- Proven experience navigating wholesale power markets, day-ahead and real-time markets, and congestion management protocols
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels
- Strong problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions
- Proven ability to prioritize and manage multiple projects simultaneously, meeting deadlines and delivering high-quality results
- Exceptional attention to detail and accuracy in documentation and configuration of software applications
- Proficiency in using software tools and applications, including project management software, CRM systems, and productivity tools
- Superior meeting management and participation skills, to include client's executive level
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally
- Excellent listening and presentation skills
- Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation
- Solid working knowledge of all products in the Microsoft Office suite
- Past experience with CRM software or other personal relationship management tools
- Must possess impeccable self-direction and planning skills
- Must carry the strong voice of the customer to MCG internal teams, and must be able to weigh all inputs in order to produce a consensus
- 5+ years of proven hands-on experience working as an energy trader, scheduler, energy risk analyst or credit risk analyst, or as an MCG Account Coordinator
- Strong knowledge of the energy industry, including an understanding of industry trends, challenges, and regulatory requirements
- In-depth understanding of software implementation processes and methodologies
- Proven experience navigating wholesale power markets, day-ahead and real-time markets, and congestion management protocols
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels
- Proven experience in a customer or stakeholder-facing role, preferably in the energy industry or software implementation
- Experience in software implementations, and in configuring and testing software applications and ensuring adherence to best practices and industry standards
Company Overview