Note: The job is a remote job and is open to candidates in USA. Artella Solutions, Inc. is seeking an Elite Customer Service Level 2 representative to assist patients with troubleshooting their devices and phones. This role is essential for ensuring patients are online and streaming data for accurate Cardiac Monitoring Reports through various troubleshooting steps.
Responsibilities
- Check portal to ensure all patients have a baseline recording and call to troubleshoot those who cannot be brought online remotely
- Check for patients that are offline and call to troubleshoot those who cannot be brought back on remotely
- Check for patients with bad signals and call to troubleshoot those who cannot be brought back on remotely
- Check for patients with low battery signal and call those patients and remind them to charge their device
- Call patients to verify address so devices can be sent to them
- Document all interaction with patients and clinics in portal
Skills
- High school or equivalent
- Proficient Communication Skills
- Proficient Customer Service Skills
- Proficient Computer Skills
- Ability to communicate effectively in English
- Bilingual in English and Spanish a plus
Company Overview