Note: The job is a remote job and is open to candidates in USA. The Colorado Department of Revenue promotes voluntary tax compliance and provides electronic services for income, sales, and excise tax filing. The E-File Analyst implements electronic tax filing strategies, translates statutory and form changes into electronic returns, improves Revenue Online and chatbot experiences, coordinates with third-party organizations and vendors, and resolves e-filing and system issues.
Responsibilities
- Analyze statutory and form changes then translate these changes into electronic return formats
- Evaluate and improve existing processes, documentation, return schema, and business rules
- Analyze and improve the customer experience and increase utilization of the online system
- Add functionality to and improve responsiveness of Revenue Online
- Interface with outside organizations and work groups to enhance data standards and understand e-file issues
- Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements
- Assist in the third-party software vendor testing and approval process
- Research return filings to determine if any submission errors exist that cause a delay in processing
- Review data in Revenue Online and GenTax to determine where transactional issues occur
- Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems
- Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile
- Monitor system performance to ensure Gentax processes e-filed returns in a timely manner
- Manage and respond to inquiries received through departmental email
- Collaborate with the supervisor to identify system issues and prepare system support tickets
- Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets
Skills
- This posting is only open to residents of the State of Colorado at the time of submitting your application
- Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position
- A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years
- Previous experience with tax knowledge and tax processing software
- Proficient with Microsoft Office and Google Workspace
- Experience with XML schemas and other tax return reporting standards
- Analyzing tax laws and translating them into electronic tax forms
- Experience in analyzing, testing, and validating business systems
- Excellent customer service skills
- Ability to manage multiple projects and deadlines
- Ability to collaborate with subject matter experts
- Self-starter, including the ability to learn new processes, concepts and develop expertise
- Self-motivated, self-directed, reliable, and accountable
Benefits
- For permanent employees: PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
- For permanent employees: Medical, Dental, and Vision insurance coverage
- For permanent employees: Automatic Short-Term and Optional Long-Term Disability Coverage
- For permanent employees: Life and AD&D Insurance
- For permanent employees: Flexible Spending Accounts (FSAs)
- For permanent employees: Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
- For permanent employees: 11 Paid Holidays Annually and Accrued Annual and Sick Leave
- For permanent employees: Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
- This position is primarily remote with occasional in person meetings at the Howard office
Company Overview