Note: The job is a remote job and is open to candidates in USA. Petco is where the pets go to find everything they need to live their best lives. They are seeking a Director of Technical Program Management to lead enterprise-scale technology initiatives across retail, ecommerce, veterinary hospital, and pet services businesses, driving cross-functional program delivery that enables scalable digital commerce and operational excellence.
Responsibilities
- Lead enterprise technology programs supporting ecommerce growth, omnichannel retail experiences, veterinary hospital operations, and pet services platforms
- Develop and manage multi-year program roadmaps aligned to business strategy and technology priorities
- Drive execution across large-scale transformational initiatives including platform modernization, systems integration, cloud migration, customer experience enhancements, and operational scalability
- Establish governance frameworks, delivery standards, and operating rhythms for technical program management across the organization
- Partner with executive leadership to prioritize initiatives, manage dependencies, and communicate portfolio health, risks, and outcomes
- Coordinate delivery across engineering, product management, architecture, cybersecurity, infrastructure, data, retail operations, digital marketing, veterinary services, and third-party vendors
- Lead complex cross-functional planning efforts involving ecommerce systems, POS, CRM, ERP, OMS, scheduling, loyalty, payment systems, and mobile applications
- Manage interdependencies between retail stores, ecommerce fulfillment, veterinary clinics, and pet services operations
- Drive program execution using Agile, hybrid Agile, and scaled delivery methodologies appropriate for enterprise environments
- Ensure alignment between technology investments and measurable business value
- Partner with digital and product leaders to scale ecommerce capabilities, customer personalization, search, recommendations, subscription services, and omnichannel fulfillment
- Support initiatives involving digital merchandising, checkout optimization, inventory visibility, loyalty integration, and mobile customer experiences
- Enable high-availability, scalable platforms capable of supporting seasonal demand spikes and continued business growth
- Collaborate with engineering teams on API strategies, platform integrations, and modernization efforts
- Oversee technology programs supporting veterinary hospital operations, appointment scheduling, telehealth capabilities, prescription workflows, grooming, training, boarding, and other pet services
- Drive integration between clinical systems, customer platforms, ecommerce experiences, and loyalty ecosystems
- Ensure operational scalability and compliance requirements are incorporated into technology delivery plans
- Build, mentor, and scale a high-performing TPM organization
- Establish program management best practices, delivery metrics, reporting standards, and continuous improvement processes
- Foster a culture of accountability, collaboration, transparency, and customer-centric execution
- Coach TPMs and senior program leaders in stakeholder management, technical fluency, and executive communication
- Identify delivery risks, resource constraints, and organizational blockers early and drive mitigation plans
- Implement portfolio-level reporting, dependency management, and escalation frameworks
- Ensure programs meet security, compliance, reliability, and operational readiness requirements
- Track KPIs, business outcomes, financial impacts, and operational metrics tied to strategic initiatives
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field
- 10+ years of experience leading large-scale technical programs in retail, ecommerce, digital platforms, or related industries
- 5+ years of people leadership experience managing TPMs, program managers, or cross-functional delivery organizations
- Proven experience delivering complex enterprise initiatives involving distributed systems, cloud platforms, APIs, data integrations, and customer-facing applications
- Strong understanding of ecommerce ecosystems, omnichannel retail operations, and digital customer experiences
- Experience partnering with engineering, product, and executive leadership teams in fast-paced environments
- Demonstrated success managing large cross-functional programs with multiple dependencies and stakeholders
- Executive presentation skills, including preparation of relevant material, and presentation to senior company leadership
- Excellent executive communication, organizational, and strategic planning skills
- Experience in specialty retail, healthcare, veterinary services, hospitality, or service-based consumer businesses
- Familiarity with retail technologies such as POS, OMS, ERP, CRM, loyalty, fulfillment, and customer data platforms
- Experience with modern cloud architectures and platforms such as AWS, Azure, or GCP
- Knowledge of Agile delivery frameworks including Scrum, SAFe, Kanban, or hybrid delivery models
- PMP, PgMP, Scrum, SAFe, or related certifications preferred
- Experience leading digital transformation or platform modernization initiatives at enterprise scale
Company Overview
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