Note: The job is a remote job and is open to candidates in USA. RTX is an aerospace and defense company providing technology and services through its market-leading businesses. The Mobile Device Management Engineer will build, test, implement, architect, and support mobile device management solutions, including mobile security, devices, applications, and MDM environments. The role also involves troubleshooting, system upgrades, vendor coordination, documentation, and infrastructure collaboration.
Responsibilities
- Implement and manage Mobile Device Management (MDM) solutions such as MobileIron and Intune
- Configure and deploy mobile devices, applications, and configurations based on RTX and BU requirements
- Develop and enforce mobile security policies, compliance standards, and procedures
- Participate in vendor meetings to ensure vendor is delivering services timely and aware of product issues
- Participate in troubleshooting, drive gaps and issues to resolution
- Independently undertake projects of a complex nature and ad-hoc requests as required
- Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments
- Architects improvement opportunities spanning service delivery, user experience, security, etc
- Implement and execute system upgrades of the on premise and cloud servers
- Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only
Skills
- A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
- Experience with preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability
- Experience collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations
- Experience with both on-premise and Cloud MDM Solutions
- Experience with MAM deployments
- Experience with Control Access Policies
- Experience with Azure Active Directory and networking
- Experience working with Powershell scripting
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- This position is remote. However, the successful candidate must be currently living in Puerto Rico
- The employee may be expected to travel to the Santa Isabel site location as needed
- Experience with O365 GCC-High
- Experience multiple MDM solutions such as Workspace One, Mobileiron, Intune, JAMF, etc
- Active Directory Federated Services (ADFS)
- Microsoft Azure Active Directory
- Strong analytical problem solving, priority setting, facilitation, and collaboration skills
- Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives
- Excellent understanding of document control, update processes and tools
- Must work well under pressure and have the flexibility to manage multiple demands
- Self-starter and independent thinker who is capable of finding and developing solutions
Benefits
- Healthcare benefits
- Wellness benefits
- Retirement benefits
- Work/life benefits
- Career development programs
- Recognition programs
- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Remote work primarily offsite (from home); the successful candidate must be currently living in Puerto Rico
Company Overview