Note: The job is a remote job and is open to candidates in USA. CData Software is a data connectivity and AI infrastructure company serving enterprise AI and analytics workloads. The Director, Product Operations will build and scale the Product organization’s operating system, leading delivery governance, operational transformation, cross-functional alignment, metrics, and AI-enabled workflows across Product, Engineering, UX, and other teams.
Responsibilities
- Design, implement, and continuously improve the Product organization’s operating model to enable scalable, predictable delivery
- Establish standardized planning, execution, governance, and reporting practices across Product and Engineering
- Lead organization-wide delivery governance, including Program planning, release readiness, and executive delivery reviews
- Partner with the CPTO and Product leadership team to evolve the Product organization’s operating model, governance, and execution strategy
- Monitor execution health across multiple teams, identifying delivery risks, dependencies, and bottlenecks before they impact business outcomes
- Drive accountability for delivery commitments while fostering collaboration, transparency, and shared ownership across teams
- Continuously improve delivery predictability through data-driven operational practices
- Remove organizational friction by coordinating dependencies across multiple product initiatives and value streams
- Facilitate executive-level discussions around delivery health, organizational priorities, and execution risks
- Promote alignment across teams through transparent communication and structured operating rhythms
- Lead implementation of new workflows, governance models, and operational processes that improve organizational effectiveness
- Lead organizational change initiatives by introducing scalable operational frameworks and championing continuous improvement across the Product organization
- Identify and implement AI-enabled operational workflows and delivery intelligence platforms to improve planning, reporting, documentation, and risk management
- Automate manual reporting and operational processes through intelligent tooling and scalable workflows
- Define and monitor key delivery metrics while establishing transparent tracking for organizational improvement initiatives and operational risks
- Build executive dashboards that provide real-time visibility into delivery health, execution progress, and organizational performance
- Partner with Product and Engineering leadership to align execution activities with strategic business objectives
- Support future OKR implementation by connecting delivery initiatives to measurable outcomes
- Develop portfolio-level visibility that enables leadership to balance priorities, capacity, and execution risk
- Scale successful operating practices across multiple product organizations as the company grows
- Build, lead, and develop a high-performing Product Operations function that enables operational excellence and effectiveness
Skills
- 8+ years of experience leading Product Operations, Technical Program Management, Delivery Management, Engineering Operations, Product Strategy and Operations, or similar leadership role within a SaaS or technology organization
- Demonstrated experience leading cross-functional initiatives involving Product, Engineering, Design, and executive leadership
- Proven success designing or improving operating models for software development organizations
- Strong understanding of software development methodologies and modern product development lifecycles
- Experience driving organizational change and implementing scalable operational processes
- Experience leading operational transformation through AI-enabled workflows, automation, or modern software delivery practices
- Experience introducing OKRs and organizational operating systems
- Strong analytical capabilities with experience defining operational metrics and executive reporting
- Excellent communication and executive stakeholder management skills
- Applicants must be US-based and legally authorized to work in the United States without the need for employer sponsorship, now or in the future
- Occasional travel (approximately quarterly) for company meetings, leadership offsites, and team events
- North Carolina Research Triangle or East Coast (preferred)
Benefits
- Medical, Dental, and Vision plans with company-paid insurance premiums
- Health Saving Account offering with company contribution to help mitigate increasing health costs
- Flexible Savings Account and Dependent Care FSA
- Generous 20-day PTO and 11 paid holidays
- 401k with 100% company match up to 6% of contribution
- A remote-friendly, high-trust culture that empowers collaboration, celebrates curiosity, and encourages innovation
- Work closely with your manager to define professional development and learning opportunities that match your career goals
Company Overview