Note: The job is a remote job and is open to candidates in USA. Unite Us is dedicated to unlocking the potential of every community by connecting individuals with health and social services. The Director of Product Development Operations will lead operational strategies for the Product, Engineering, and Design organizations, focusing on building teams and processes that deliver user-centric solutions efficiently.
Responsibilities
- Build, lead, and develop a high-performing Product Development Operations team, including hiring, coaching, performance management, and career growth
- Directly manage the UX Design team, including hiring, coaching, performance management, and career development, ensuring designers are well supported and grow in their craft
- Set team priorities and allocate resources so the team operates as a force multiplier across Product and Engineering
- Serve as a mentor and escalation point for operational challenges across product lines, and as a thought partner to Product and Engineering leadership
- Define and own the operational framework for the Product and Engineering organizations, including processes for planning, prioritization, and execution
- Develop KPIs and define leadership-level reporting to track performance, velocity, predictability, and impact across teams
- Facilitate cross-functional collaboration and alignment across Product, Design, Engineering, Data, Marketing, and customer-facing teams
- Own release management strategy end-to-end across all products, ensuring consistent, high-quality, and predictable delivery
- Oversee release planning and execution, managing cross-team dependencies, risks, and timelines
- Manage release calendars, release notes, stakeholder communications, and post-release retrospectives
- Develop subject matter expertise and support administration of enterprise tools such as Jira, Airfocus, Pendo, and related systems, ensuring streamlined workflows, accurate reporting, and consistent usage across Product and Engineering
- Define and govern ticket hygiene standards, workflow configurations, and automations that support agile practices at scale
- Monitor enterprise-wide compliance across the ticket ecosystem and analyze KPIs to measure adherence, data quality, and process effectiveness
- Oversee Pendo administration and tagging strategy, ensuring product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights
- Partner with Data and Product Development leadership to design product analytics tools and frameworks that support reporting on business objectives across product lines
- Drive organization-wide adoption of analytics tools and frameworks to improve data-informed decision-making
- Own design operations for the UX Design team, including workflow, critique cadence, design system governance, and tooling
- Set the bar for design quality and craft, and ensure design work is appropriately scoped, resourced, and integrated into product and engineering roadmaps
- Support Design and UX Research functions by operationalizing research roadmaps, tooling, recruiting, and repository management
- Ensure research insights and design outputs are easily accessible and actionable across product teams
- Lead Product Development's quarterly and annual planning cycles and OKR alignment process
- Facilitate backlog hygiene, sprint planning cadence, and roadmap transparency across the organization
- Continuously evaluate, evolve, and scale product and engineering operations best practices as the organization grows
- Assess and lead the deployment of new tools across the product organization (e.g., portfolio, roadmapping, or reporting & dashboarding tools)
Skills
- 8+ years of experience in product operations, engineering operations, program management, or a similar role, including experience in a technology organization
- 2+ years of experience directly managing and developing a team
- Proven leadership managing cross-functional teams and driving operational improvements at scale
- Deep understanding of the product development lifecycle, agile methodologies, and release management
- Experience owning and administering Jira, Confluence, Airfocus, and similar tools across a product and engineering organization
- Experience administering Pendo or a similar product experience/analytics platform
- Strong grasp of user research and product analytics best practices
- Experience conceiving, developing, deploying, and owning new processes across a product and engineering org, with strong change management skills
- Excellent communication, facilitation, and stakeholder management skills; able to lead through both direct authority and influence
- Data-driven mindset with the ability to develop and act on meaningful insights
- Prior experience in SaaS, consumer tech, or enterprise software preferred
Benefits
- Insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
- Take what you need, including volunteer days and mental health days.
- 14 paid, company-wide holidays.
- Paid Parental Leave
- Adoptive parents are included.
- Join our ERGs to connect and engage with colleagues, like Military Veterans
- We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
- Enjoy matching, immediate vesting and financial wellness resources
- Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
- Disability Coverage
- Accident Insurance
- Pet Insurance
- As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.
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