Note: The job is a remote job and is open to candidates in USA. AmeriVet is a people-first veterinary services organization supporting veterinarians and care teams in delivering high-quality care nationwide. The Director, Operations Acceleration & Growth will build and manage operating systems that translate enterprise priorities into executable field plans, oversee governance and performance processes, and lead cross-functional initiative implementation and adoption. The role also partners with field and executive leadership to improve operational consistency, accountability, and continuous improvement.
Responsibilities
- Own and continuously improve the enterprise Operations portfolio and review process, including intake, prioritization, status visibility, and executive review cadence
- Design and manage governance processes, executive reporting, decision forums, and escalation paths that improve accountability and speed of execution
- Build and maintain a practical six-step framework for operationalizing initiatives from planning through field adoption and sustainment
- Develop and administer the Operations Excellence Scorecard and related dashboards to track progress, adoption, and performance
- Support practice workload planning by creating tools and processes that help sequence enterprise initiatives and protect field capacity
- Lead implementation and execution planning for selected enterprise initiatives in partnership with business owners, including communications, training, field readiness, adoption, and performance follow-through
- Partner with Finance, Procurement, HR, IT, Marketing, Clinical, and other business teams to translate enterprise priorities into clear operating plans for field teams
- Create repeatable execution and adoption plans at the practice level, with clear milestones, owners, measures, and feedback loops
- Identify barriers to execution, drive cross-functional issue resolution, and escalate risks or decisions when needed
- Serve as a central point of contact for Operations Director and regional leadership questions related to enterprise initiatives, operating processes, and execution support
- Lead the strategic planning and coordination of field feedback loops, bridging collaboration, communication, and partnership between Operations and the Support Center to support continuous improvement
- Synthesize feedback into actionable insights, recommendations, and improvements for enterprise teams and executive leadership
- Partner with field leadership to reinforce operational consistency, accountability, and continuous improvement
- Support the design and execution of Operations business reviews in partnership with Finance, including preparation, performance narratives, action tracking, and follow-through
- Monitor operational performance, identify trends and improvement opportunities, and develop dashboards or metrics that make priorities and results visible
- Support enterprise and Operations planning cycles, leadership summits, and priority-setting processes as needed
- Support change leadership for enterprise platform and process rollouts, including adoption planning, stakeholder engagement, communications, training, and reinforcement
- Develop practical tools, templates, playbooks, and resources that help leaders implement change effectively at the practice level
- Influence results without direct authority by building alignment, creating shared accountability, and moving complex cross-functional work forward
- Act as an enterprise partner to the Senior Director and broader Operations leadership team, taking ownership of complex, cross-functional work with limited direction
- Coach and support team members or project contributors as assigned and model a culture of accountability, collaboration, and continuous improvement
- Build executive-ready presentations, recommendations, and decision materials that simplify complex operational topics and support clear action
Skills
- 7+ years of progressively responsible experience in operations, strategy, program management, performance improvement, or a related function within a multi-site healthcare, veterinary, or service organization
- Demonstrated experience leading complex, cross-functional initiatives from design through implementation and adoption
- Strong project and program management skills, including governance, prioritization, risk management, stakeholder alignment, and performance tracking
- Ability to work effectively with senior leaders and field operators, influence without direct authority, and translate strategy into practical execution
- Strong analytical, written, verbal, and presentation skills; comfortable building executive-ready materials and performance reporting
- Bachelor's degree required
- Primarily local or market-based with occasional travel to hospitals, field meetings, and support center
- Experience with operational excellence, change management, process improvement, business reviews, or enterprise transformation strongly preferred
- Advanced degree or relevant professional certification preferred
Benefits
- Fully remote role.
- For full-time employees: tailored development programs, mentorship, and career pathing to help achieve unique goals.
- For full-time employees: performance bonuses.
- For full-time employees: 401(k) matching.
- For full-time employees: student loan assistance.
- For full-time employees: health, dental, vision, and life insurance.
- For full-time employees: mental health resources.
- For full-time employees: generous paid time off and holidays.
- For full-time employees: a supportive, collaborative environment where everyone feels a sense of belonging.
Company Overview
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