Note: The job is a remote job and is open to candidates in USA. Vitu is a vehicle-to-government technology company that provides services for motor vehicle titling and registration transactions. The Account Executive builds and maintains dealership relationships, trains personnel on Vitu and DMV processes, supports clients, conducts compliance audits, and helps resolve complex DMV issues.
Responsibilities
- Train dealership personnel on the use of Vitu
- Meet with dealership management to review processes and procedures pertaining to their DMV paperwork
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations
- Maintain a strong business relationship with key dealership personnel
- Provide Vitu/VITU support via phone, chat and email as needed
- Deliver exceptional customer service and support by being responsive and proactive to customer needs
- Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns
- Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits
- DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues
- Navigate a dealer's DMS to ensure that it is calculating DMV fees properly
- Conduct DMV fee training both in-person and via webinar
Skills
- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- DMV OR Dealership Title & Registration experience
- Account management in a business to business environment is preferred
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
Company Overview