Note: The job is a remote job and is open to candidates in USA. Ascensus is an independent technology and service platform powering savings plans across America and helping nearly 16 million people save for a better future. The Director, Operations provides strategic leadership and daily management of operational areas, leading teams, executing company strategy, improving organizational effectiveness, supporting business development, and adopting emerging technologies.
Responsibilities
- Provides day-to-day leadership, work direction, conducts performance appraisals and coaches accountable team members to achieve business results
- Holds regular one-on-one and team meetings to review strategic goals and initiatives, discuss individual development and performance, and promote team building
- Leads execution of company strategy in support of vision/direction; management of operating plan to meet PAi objectives
- Evolves the organization (operational infrastructure of people, processes, systems) as needed to support the company vision/desired performance
- Drives organizational effectiveness through understanding of current state and continuous improvement of organizational processes and programs
- Supports and enhances the development and implementation of change management, modeling adaptability to changes in the organization and market, necessary for the success of various corporate initiatives
- Analyzes and reports operational status/progress to COO and Leadership Team
- Establishes network within retirement services industry
- Maintains vicious accuracy in support of customer experience and other teams and drives results through various metrics
- Connect to front line; allow the front line to identify growth/market opportunities and implements improvements based upon review and analysis of internal feedback
- Support business development initiatives, helping connect Growth Team with Operations Team
- Active involvement in review of new business opportunities, including input to COO regarding capacity of human capital and profitability of endeavors (risk/reward posture)
- Support a values centric organization that hires and retains life-long learners
- Provide the capital and resources necessary to develop high performing teams
- Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments
Skills
- Regular attendance and punctuality
- Ability to work autonomously or as part of a team
- Ability to work in a fast-paced, change drivenenvironment
- Adherence to all company policies and procedures
- Bachelor's degree in Business, Management, or related field
- 10+ years of experience in Operations-based leadership position
- Ability to lead and develop team members including:
- Coach
- Motivate
- Lead by example
- Reward
- Counsel/Discipline
- Delegate and leverage
- Ability to plan, develop and effectively lead the execution of vision and strategy
- Customer focused – actions/decisions are balanced to address all stakeholders, but biased towards customers
- Understand interrelationships between key financial metrics (e.g. fixed costs, variable costs, capacity, pricing, profits)
- Demonstrates actions and behaviors consistent with leadership expectations
- Ability to identify and develop talent – positioning others based upon their strengths
- Ability to proactively resolve conflict
- Emotional intelligence (strong sense of self, social skills, empathy, etc.)
- Ability to balance speed over quality (know when one is more important than the other)
- Excellent ability to interface, resolve problems and negotiate at all levels internally and externally
- Experience with mergers and acquisition integration process
- Comfortable and familiar with financial markets
- Understands IT and how to use it offensively, as well as integrate business needs with IT function
Benefits
- Preference is candidate to be located Hybrid to Needham, MA or Dresher, Pa office. Will consider remote candidates.
Company Overview
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