Note: The job is a remote job and is open to candidates in USA. Centene Corporation is hiring a Director, Operations to lead operational strategies and process improvements across shared services supporting product growth, implementation, and performance. The role coordinates cross-functional alignment, manages day-to-day issues for the Duals Integration Office, and drives compliant, accurate, and scalable product operations.
Responsibilities
- Serve as a primary operational liaison between product leadership, shared services, and corporate partners to ensure alignment, timely decision‑making, and issue resolution across enterprise and market operations
- Partner with shared services, market leaders, and product teams to define operational strategies, annual objectives, KPIs, and standardized operating procedures that support scalable execution
- Support enterprise due diligence, integration planning, and operational readiness activities for product expansions
- Monitor enterprise and market operational performance, identifying gaps, risks, and opportunities to optimize operations supporting assigned product
- Evaluate operational performance using KPIs and ensure cost effective programs are developed and maintained throughout the business unit
- Identify operational efficiencies and develop “best practice” workflows, process improvements, policies and procedures
- Provide operational input into the development of new products and markets
- Utilize corporate and industry standard management tools and techniques to effectively oversee projects; collaborate with stakeholders to identify resources, resolve issues, and mitigate risks
- Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business unit objectives
- Provide functional and technical expertise across business units and technical areas
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's Degree in Finance, Accounting or related field or equivalent work experience required
- 6+ years experience in assigned products (Medicare or Duals) managed care operations with emphasis on optimizing operational effectiveness, government contracting and/or regulatory compliance required
- Experience in operational areas such as Claims, Configuration, Enrollment is highly preferred
- Master's Degree in a related field preferred
- Experience with project management, administration or operations in the Healthcare industry preferred
Benefits
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
- Total compensation may also include additional forms of incentives; benefits may be subject to program eligibility.
Company Overview