Note: The job is a remote job and is open to candidates in USA. Icelandic Provisions is a growing food startup producing dairy and plant-based Skyr products. The Director of Logistics and Customer Service will lead warehousing, transportation, logistics strategy, and customer service while improving supply chain performance, reducing emissions, lowering costs, and advancing process automation.
Responsibilities
- This role will lead the development of Icelandic Provision’s logistics and physical transportation strategy, process architecture and performance metrics to maximize business value; drive optimal network efficiency and deliver sustainable competitive advantage by ensuring our brand portfolio is in stock at the right location
- You will lead an integrated logistics management function that will direct and organize distribution, transportation, warehousing, and logistics policies for Icelandic Provision’s products from the point of manufacture through the delivery at our customers facilities
- This role will have financial management responsibility for our network of warehouses and transportation spend
- You will lead Icelandic Provision’s Customer service team, helping to ensure best in class support to our customers, both internal and external
- You will partner with our commercial functions to provide key support for customer analysis
- You will partner with Finance to develop forward looking inventory analytics including identifying aging risk, DOH analysis, inventory working capital analysis, and other financial metrics
- You will help automate our processes, including expanding our EDI platform, integrating AI into our work flows and automating month end processes
Skills
- 7+ years of progressive logistics and customer service experience in the CPG space
- Solid work experience with a wide variety of systems, including ERP, TMS, AI, EDI, WMS
- Experience in leading a team of professionals in the customer service / inventory management and transportation / warehousing areas
- Experience working with chilled product, including managing products with very short shelf lives
- Experience working with senior management on strategy development
- Experience creating and owning the logistics budget, including all freight, and warehousing spend
Benefits
- Exciting work environment in a small team and a great deal of autonomy
- Flexibility to work remotely or in our New York City offices
- Health, dental, and vision insurance
- 401k matching
- Flexible paid time off allowing to manage your time as it works for you
- Delicious Skyr available for free in the office
Company Overview